The Ghana Education Service (GES) has introduced a Grievance Redress Mechanism (GRM) to address bottlenecks of the Secondary Education Improvement Project (SEIP).
The GRM is to provide an avenue for students, teachers, parents, community members, and opinion leaders among others to air their grievances for quick resolution by officers specially trained to address emerging issues.
A release signed by Mr Benjamin K. Gyasi, Chief Director of Ministry of Education said all schools, stakeholders and the public are kindly advised to channel their challenges through the following toll free numbers and short codes.
“The stakeholders log their grievances through SMS or email and toll free numbers, the grievances are logged on a dashboard and the specially trained officers forward the grievances to the appropriate officers then feedback is sent to the trained officer who send it to the stakeholders through SMS or emails,” it said.
The toll free numbers are from 0800-200 -001 to 0800-200-003 and the Short Message Service (SMS) for MTN is 7000 and 1904 for the other networks, it said.
It said the SMS must begin with Ministry of Education – MOE and GES, followed by the numbers.
SEIP is a World Bank Support project to improve secondary Education.
The Project Development Objectives (PDOs) of SEIP include the improvement of access to Secondary Education in underserved districts and improving quality in some low performing Senior High Schools (SHSs).
Latest Stories
-
Newly elected Ejisu MP pledges to reward constituents with development
6 mins -
Military officer shot dead over land dispute at Kasoa
2 hours -
ShoreCare: KNUST students organise clean-up exercise at Allan and African beaches
6 hours -
Ejisu by-election was an election of inducement – Hopeson Adorye
6 hours -
Air Quality: World Bank unveils $1 billion guarantee to bolster clean air projects globally
7 hours -
Dumsor Diaries: The struggle of tailors and seamstresses to make ends meet
7 hours -
Chiefs standing to greet the president at public events is apt – Chieftaincy Minister
7 hours -
60 farmers in Kumasi receive training on traditional leafy vegetables
7 hours -
MP who allegedly bribed EC agents must be arrested – Mustapha Gbande
8 hours -
NPP’s Kwabena Boateng leading in Ejisu by-election
9 hours -
Dominic Obour: Beware of rented media and socio-political liars
9 hours -
Partnership launched to provide pensions for small-scale farmers
9 hours -
Ejisu by-election: Why would I bribe election officials in public? – asks Kingsley Nyarko
10 hours -
Vinicius scores twice as Real Madrid draw against Bayern in Germany
10 hours -
I’m doing well – Amerado assures fans after stage mishap
11 hours