Lightwave eHealthcare Solutions Limited, a wholly Ghanaian-owned company, has reaffirmed its commitment to Ghana’s digital health transformation despite ongoing administrative delays with the Ministry of Health (MOH).

The company, developer of the Lightwave Health Information Management System (LHIMS), Ghana’s national e-health backbone, said it remains dedicated to supporting the Ministry’s goal of building a fully integrated and technology-driven healthcare system.

For nearly a decade, Lightwave has designed, deployed, and maintained LHIMS, which has processed over 26 million patient encounters across government health facilities nationwide.

The system has been credited with improving data management, healthcare delivery, and interoperability within Ghana’s health sector.

In a statement, Lightwave said it continues to operate and maintain the LHIMS platform for the past nine months without a renewed formal contract or financial support from the Ministry, ensuring that hospitals and clinics remain connected and operational.

“In August 2025, we formally notified the Ministry that this arrangement was no longer sustainable,” the company said.

“However, we have continued to provide technical support to avoid service disruptions in the public health system.”

Lightwave revealed that it submitted an invoice for services rendered outside the formal agreement at the Ministry’s request, but the document has yet to be acknowledged. Due to funding constraints, the company has begun restructuring its operations, which has caused maintenance delays and technical challenges at some health facilities.

The company further expressed regret for the inconvenience but assured the public that restoring full LHIMS support remains its “top priority,” saying that it has consistently gone beyond contractual duties to enhance healthcare delivery.

It cited several examples, including replacing failed hardware at major hospitals, such as Korle Bu Teaching Hospital, after a fire incident, and integrating LHIMS with multiple national systems like the National Identification Authority, ePharmacy, Birth and Death Registry, NHIA, and banking platforms.

“These integrations were implemented at Lightwave’s own cost and remain verifiable,” the company noted.

Lightwave said it was aware of “efforts to collect data on LHIMS performance with the intent of shifting blame,” stressing that the system itself remains functional and reliable. “The challenges being experienced are not due to system failure but prolonged administrative and political inaction,” it stated.

Lightwave disclosed that its CEO recently met with the Minister of Health in Ghana to discuss the way forward. Although the meeting “did not address the intended project matters,” the company said it continues to act transparently and professionally in all engagements with the government.

Reiterating its commitment to partnership, the company said: “Lightwave stands ready to engage constructively with the Ministry of Health to finalize all administrative and contractual arrangements to secure the future of LHIMS for the benefit of all Ghanaians.”