Resolve your network challenges, compensate customers – NCA directs MTN

Resolve your network challenges, compensate customers – NCA directs MTN
Source: Ghana | Myjoyonline.com | Naa Sakwaba Akwa | E: faustine.akwa@myjoyonline.com
Date: 03-12-2019 Time: 10:12:28:pm

The National Communication Authority (NCA) has directed Ghana’s largest telecommunications network, MTN to resolve their network challenges following complaints from customers.

Customers of the telecoms giant have complained of frequent call drops, wrongful deductions of airtime, data losses and congestion on the network since the beginning of the week. 

The challenges have been blamed on the halt in upfront deductions following an increase in the Communication Service Tax (CST).

Its CEO, Selorm Adadevoh at a press conference on Tuesday apologised for the mishap and assured subscribers who bought data between December 1 and midnight of December 3, to expect a 100% bonus.

In a statement copied to Joy News, the NCA expressed concerns over the development and tasked the telecoms giant to act immediately to deal with the issues.

The Authority questioned MTN for not informing it about the recent challenges and ordered that the company “ensure the immediate resolution of the challenges with your billing system and affected transactions.

“All loses to affected customers should be refunded accordingly. Compensate affected customers and inform them of the compensation package,” the statement said.

The NCA also wants MTN to submit a report on the issue within 24 hours.

Below is a copy of the full statement: