Vodafone is drawing closer to its customer as it sets aside October as 'Care Month' to demonstrate that the company’s clients are at the heart of what they do.
Angela Mensah-Poku, Director of Commercial & Digital Transformation said they want to always ensure that customers receive unmatched experience at all times,” said
“For instance, last week, as part of restoring the voice line of an elderly customer who was impacted by cable theft, our engineers spent time to download WhatsApp for him. Through this, the delighted customer was able to experience a video call with his grandchildren in Canada,” she recounted.
Since its entry to Ghana in 2008, Vodafone has carved an image of innovation, creativity and digital-first in all it does. Its leadership in introducing new and modern trends in technology and digitalisation is unquestionable.
Several products such as SuperCare, a unique package that supports the deaf and dumb in our society with excellent service, has been introduced.
There is also the introduction of MyVodafone App, a self-care mobile application that allows customers’ access to unlimited Vodafone services; designed with the objective of empowering the customer to do more and manage their accounts on the go.
Vodafone Ghana also has ToBi, a virtual assistant chatbot designed to provide 24-hour assistance to customers on products, services and enquiries. The aim of the chatbot is to reduce call volumes to the experience centre. ToBi has been trained to perform basic customer care functions with a vision to improve his abilities with time.
Again customer can access the Experience Center 100, which is a fusion of traditional telephone interaction format with improved alternatives like quicker responses to calls and with the new Concierge solution we strive to resolve issues quickly.
Mensah-Poku said they will strive to go all lengths to communicate to customers the crucial reason why they should stick with them.
A plethora of activities have been lined up by Vodafone to reward and demonstrate why the customer means everything.
Customers across the country stand the chance of receiving airtime, Vodafone cash rewards, hampers and other exciting prizes since October 7.