Retail Network Manager of Engen Ghana Limited, Ms Prisca Enyonam Tettey, on Friday called on operators in the downstream petroleum industry to offer solid customer service which is critical to the development and growth of the sector.
She said it is paramount for service providers and operators in the oil marketing industries to combine the provision of huge operational structures with stronger customer relations, “customer is the gap between service provider and money.
“Companies must develop a strategy that delivers good customer satisfaction through customer-centric approach across the entire organization structure from the first line of staff to the last person”.
Ms Tettey stated during Engen Ghana Limited customer care observation and the opening of a new Engen Ghana Filling Station at Oduman in Accra.
The Engen Ghana Retail Network Manager explained that OMC and other service providers need to upscale their operations, especially to customer service.
Engen Ghana Oduman Service Station Dealer, Alhaji Osman Bida, called for the creation of a better working environment among stakeholders in the downstream petroleum sector for industrial harmony.
He also appealed to the driving public to cooperate and observe the safety measures at filling stations that are aimed at protecting life and property; stressing that, scores of drivers usually refuse to switch off the engine when filling their cars.
Other motorists also either receive or make phone calls at the stations which are dangerous as filling stations are hazardous environments and demand strict adherence to safety measures at all times.
Alhaji Bida called for a cordial relationship with neighbours within the operational area of Filling Stations.