The Chief Executive Officer of the Ghana Chamber of Telecommunications, Dr. Kenneth Ashigbey, has assured that plans are under way to fine-tune the implementations of the Electronic Transfer Levy (e- Levy).

According to him, in the 24 hours that the law was implemented, some challenges have been noted and telcos are working in collaboration with the Ghana Revenue Authority to rectify them.

Speaking on the AM Show on JoyNews, on Monday, Dr. Ashigbey said that “it started quite well in terms of getting the phased implementation started, that happened, but as a project management person, you know there will be challenges.”

“We will pick up all the various reports, consolidate them, do an analysis, the ones that we have to tweak [they do so], systems you will rectify and then the most important thing is that among us, all the charging entities, and the GRA there is a lot of communication going on.”

This, communication, he believes will help bridge the gap in closely identifying the uses with the levy’s implementations and accurately and swiftly making needed changes.

With just a day into its implementation, some persons who have made electronic money transactions have complained of varying deductions and unauthorized charges. 

The e-levy which kicked in on Sunday, May 1, is expected to see 1.5% levy on e-transactions. Some have taken to social media to mention how charges were made on transfers they made to themselves. 

Some have also noted, that they were charged for transfers less than 100 cedis.

Dr. Kenneth Ashigbey asked customers to be patient as the issues being experienced were expected.

He was hopeful the integration of all the charging entities by July 1, would help reduce the complaints associated with the e-levy transactions.

Meanwhile, the Ghana Revenue Authority will investigate and refund all wrongful deductions from customers’ mobile money wallets during the first day of the implementation of the Electronic Transaction Levy (E-levy). 

This is due to some technical hitches experienced on the day by some consumers on the various networks.

Speaking on Joy FM’s Super Morning Show, on Monday, the Head of Project Management Unit at the GRA, Isaac Kobina Amoako admitted the challenges and assured all consumers of a refund after the completion of the probe by his outfit.

According to him, the authority received feedback from some charging entities including the banks and telecom companies, but a daily report will be run on all transactions to see the way forward.