The Electricity Company of Ghana (ECG) has given an assurance that it has taken steps to ensure consistent and stable power supply for consumers within its operational areas during the Christmas season.

It said it was aware of the high demand for power and a reliable service during the Yuletide and had thus made adequate plans to ensure that it continued to render efficient services.

Consequently, it is deploying a three-prong strategy, which would include a 24-hour standby service throughout the holidays, the deployment of a sub-transmission team, as well as fault servicing teams to work non-stop.

The Director of Communications, William Boateng, who disclosed this in an interview, explained that this plan was part of ECG’s renewed commitment to render efficient service to its customers.

Readiness

Mr Boateng said the system reliability teams would be deployed to continuously monitor the system in its operational areas to detect faults such as power trippings within the local areas, to ensure they were promptly dealt with.

For the sub-transmission teams, he stated that they would be in charge of the high voltage (HV) network to resolve the challenges that the high demand would place on the transmitters to ensure that the power supply was sustained, while the faults servicing teams would also be deployed to promptly deal with faults as and when they were reported.

He, therefore, encouraged all customers to use the ECG's traditional means of reporting faults at all its call centres, as well as its social media handles, to report all faults for prompt redress.

“I, on behalf of the ECG, wish to assure all our customers that we are committed to providing a stable and reliable power supply during this Christmas period and beyond, and have activated the service chain from supply to service, aimed at rendering non-stop, efficient services.

“The sub-transmission teams and the faults section teams will be working full-time without a break.

We, therefore, encourage all customers and consumers to promptly contact any ECG emergency call centres and social media handles, as well as the ECG App, to report faults and any distress situations when they occur.

“We promise that there will be real-time responses to such calls,” Mr Boateng gave an assurance.

Scammers

The ECG Director of Communications also cautioned customers and consumers to be on guard in order not to fall victim to scammers who would try to defraud them to make payments to them.

He said that with the ECG steadily transitioning to its digital system and payment App, there had also been a high incidence of scammers luring unsuspecting consumers to pay money to them via mobile money. He emphasised that ECG did not accept payments through mobile money.

“The only system for payment from individual consumers is through the ECG App. No director, engineer or any member of staff receives money or payment on behalf of the company.  I, therefore, entreat all to be on guard and only make payment via the App, which has been made very user-friendly,” he stressed.

Mr Boateng further encouraged all customers to follow the ECG on all its social media handles for real-time updates and feedback on all issues related to ECG’s services during the holidays.