Ghana Post held a staff durbar in Accra on Monday, October 14, bringing together management, board members, union leaders, and employees to discuss the company’s new direction and reaffirm its commitment to teamwork, innovation, and service excellence.

The event, which took place under the theme “Driving Growth Through Teamwork and Service Excellence”, was the first major engagement between the newly appointed management and staff since their inauguration by President John Dramani Mahama.

Minister for Communications, Digital Transformation, and Innovation, Samuel Nartey George, who graced the event, commended Ghana Post for its renewed energy and progress.

He said the company was “on a firm path of growth” and would play a critical role in the country’s digital economy if staff and management continued to work together.

“Ghana Post is on a clear trajectory of transformation. With digitalisation, technology, and teamwork, success will surely be our portion,” the Minister said.

“There will be challenges along the way, but with discipline, innovation, and unity, Ghana Post will succeed.”

Mr George also called on staff to support the new leadership, led by Managing Director Rita Sraha, describing the management team as capable and visionary.

He reaffirmed the government’s commitment to strengthening the postal sector through digital transformation and service reforms.

In her maiden address to staff, Managing Director Rita Sraha described the durbar as an opportunity to reconnect Ghana Post’s workforce around a shared purpose and a renewed sense of unity.

She said the theme captured the spirit of the company’s new direction, where teamwork and service excellence would drive every initiative.

“Growth is never by chance, but a product of shared vision and deliberate effort,” she said.

Ms. Sraha highlighted several achievements under the current leadership, including the successful nationwide delivery of over 72,000 chip-embedded passports, driver’s licenses, and other security documents.

She said Ghana Post was also partnering with key e-commerce platforms to expand local parcel delivery and position itself as the preferred last-mile logistics partner.

She assured staff that the company’s financial recovery was on course, noting that many legacy debts owed to institutions such as the Ghana Revenue Authority, SSNIT, and airline partners like KLM and Emirates had been cleared.

“We have restored fiscal discipline and are rebuilding the confidence of our partners,” she said.

The Managing Director said Ghana Post’s success would depend on the dedication and motivation of its workers.

She announced that over 300 employees who had remained on the same grade for years had been promoted, while another 118 were being considered for elevation.

Long-service awards and responsibility allowances had also been paid, and more than 400 staff had benefited from various training programmes across departments.

“Our people remain our greatest asset, and we are committed to investing in their growth, welfare, and safety,” she said.

Ms. Sraha also noted that operational funds were now released promptly to regional offices at the start of each month, ending delays that previously disrupted operations.

The Board Chairperson of Ghana Post, Petra Aba Asamoah, in her remarks, commended the staff for their resilience and expressed confidence in the new leadership. She praised the Minister for his active leadership and vision for transforming the communications sector.

She said Ghana Post was entering a new phase, one defined by technology, innovation, and a renewed customer focus.

“We are operating in a fast-changing world where technology is redefining communication and logistics. With innovation and teamwork, Ghana Post can become the last-mile partner of choice for e-commerce and digital logistics,” she said.

Ms. Asamoah assured staff that the board was fully behind management and would provide the needed policy direction and oversight to ensure success.

“We are building a Ghana Post that is modern, digital, and financially sound,” she added.

Ghana Post’s transformation has already gained international attention. The company recently won the 2025 Quality Management Silver Award with a score of 94 per cent, the 2024 Customer Care Award (2nd in Africa and 6th globally), and the EMS Excellence Bronze Award, making it the only African postal operator to receive that honour.

The Managing Director said Ghana Post would continue to deepen its digital transformation agenda, enhance logistics capacity, and expand customer touchpoints across the country.

The durbar ended on a high note, with an atmosphere of optimism and unity. Staff described the session as refreshing and inspiring, with many expressing confidence in the new management’s plans.

As the Minister put it, “Ghana Post’s story is one of resilience and rebirth. With the right mix of technology, teamwork, and leadership, the company will not just survive but thrive in the digital age.”

With strong leadership from Rita Sraha, guidance from Petra Aba Asamoah’s board, and the government’s backing through Sam George, Ghana Post is firmly on course to become a modern, efficient, and customer-focused institution serving the needs of Ghanaians at home and abroad.