
Audio By Carbonatix
Google Docs was inaccessible for a "significant subset” of users on Wednesday.
The company confirmed the issue on its status page but did not offer more information.
Docs is a core feature of Google’s cloud computing service.
A spokeswoman for Google would not confirm to the BBC how many users encountered the problem, but said she did not believe any customers who paid for extra storage were affected.
Problems were reported by users trying to access the programs across the world.
Downdetector.com, which tracks outages around the world, suggested US users were having the most significant issues - though there were some reports in Europe, where the outage occurred at a time that was outside of typical hours for most business.
The down time lasted for between 30 minutes and an hour, during which many people used Twitter to complain.

At 2209 GMT the Twitter account for Google Docs said: "Docs is back up for most users, and we expect a full resolution for all users shortly.
"Sorry for this disruption and thanks again for your patience with us.”
It is the second time in recent weeks that Google Docs users have been left frustrated by glitches in the system.
In October some users were locked out of a files after they were wrongly tagged as being “inappropriate” content. The company apologised for the disruption.
Cloud computing - where files are stored and edited on the internet rather than locally on your computer - is a major part of the technology sector.
Those services remaining stable and reliable is crucial for businesses that rely on the software for day-to-day work.
Amazon Web Services (AWS) is the market leader by revenue, but it is not immune to down time - an incident at the start of this year saw more than 150,000 websites taken offline due to an Amazon fault.
Latest Stories
-
Mahama endorses ADB at Kwahu Business Summit
34 minutes -
Every gram will be tracked – Gold Board unveils traceability push to deal with illegally-mined gold
40 minutes -
Analysis: Why the Bank of Ghana sold half its gold reserves
47 minutes -
Buy wrong gold, face prosecution – Gold Board CEO cracks down on rogue dealers
50 minutes -
Africa pushes integrated health agenda ahead of One Health Summit in Lyon
1 hour -
We own the strategy, its not head office decision – GCB MD positions bank as engine of Ghana’s economy
2 hours -
No more waiting for head office – GCB boss pushes Ghana-first banking
2 hours -
Mahama lauds Julius Debrah for shaping Kwahu Business Forum
2 hours -
Why actors beg in difficulty – Patience Ozokwor on Nollywood financial struggles
2 hours -
Any man who apologises to woman deserves to suffer – Brymo
3 hours -
Nigerian artistes no longer put effort into making music – Omah Lay claims
3 hours -
‘I’m now skeptical about going into politics’ – Davido
3 hours -
Nigeria’s Seplat Energy resumes operations as oil workers halt strike action
3 hours -
Nigeria launches manhunt after abductions by bandits in northwest Zamfara
3 hours -
Kenya fuel executives resign as state probes supply chain irregularities
3 hours