The Ghana Revenue Authority (GRA) says it is closely working with entities that deducted the Electronic Transfers Levy (E-Levy) during the internet disruption to reimburse wrongful deductions to subscribers.

According to the Authority, the charging entities shall be responsible for reimbursing customers for any E-Levy charges that were incorrectly applied after the GRA completes its process of refund requests.

In a statement, it said it recognises that the outage may have led to some Charging Entities deducting E-Levy for transactions that are ultimately exempt.

”The attention of the Ghana Revenue Authority (GRA) has been drawn to issues of wrongful charging of E-Levy on some electronic transactions following the recent disruptions in internet connectivity in the country”, it pointed out.

“The GRA acknowledges that the internet outage has had an impact on the real-time routing of some electronic transactions by Charging Entities to the Electronic Transfer Levy Management and Assurance System (ELMAS)”, it further explained.

“We therefore wish to assure the public that the following steps have been taken to mitigate these challenges to ensure a seamless E-Levy collection process.

Find below the statement: