MobileMoney LTD has taken note of a viral TikTok video by the handle ‘HealwithDiana | Nervous System’ regarding an alleged Mobile Money (MoMo) fraud incident. We appreciate the concerns raised and wish to provide clarification based on the findings of our internal investigations.

Our investigations reveal that, prior to the fraudulent transactions, the affected customer (the content creator's mother) engaged in a phone call with an individual later identified as the fraudster. The customer revealed sensitive security details, such as the MoMo App Registration OTP, MoMo PIN, and Login OTP, during this interaction.

These credentials enabled the fraudster to register the customer’s wallet on another device and execute unauthorised transactions. We wish to reiterate the following important security reminders:  MobileMoney LTD will never request a customer’s OTP, MoMo PIN, or any personal security code under any circumstances. Every security notification sent to customers includes a clear warning not to share these codes with anyone.

Following the incident, the number used to contact the customer has been blocked and blacklisted on the MoMo platform, and the customer's voice services have been suspended. We continue to collaborate with relevant partners and law enforcement authorities as part of the ongoing review.

Customer safety remains our highest priority. We strongly urge customers to remain vigilant and avoid sharing personal security credentials with any third party. Fraud-related concerns should be reported immediately through the MTN 419 Helpline.

At MobileMoney LTD, we remain committed to transparency, customer protection, and factual public discourse. While we respect individuals' right to share their experiences, we also believe that public commentary on financial services should be guided by verified facts to avoid unintended misinformation. The Company may take legal action or other measures it deems appropriate to safeguard its reputation and service integrity.

MobileMoney LTD remains committed to providing a secure, dependable, and convenient digital financial platform, supported by robust security systems and continuous customer education initiatives.