The Bank of Ghana (BoG) is optimistic it will be able to reduce the time taken to address concerns from the public, following the opening of its 24-hour Contact Centre.
In the past, it has been difficult to get a real-time response to a request, questions, and complaints from the public.
But Director of Communications, Dr Bernard Otabil tells JOYBUSINESS with the introduction of the contact center, “for instance if you make a request, we are promising to respond to your concerns in no time”.
He added that over time, the Contact Centre would introduce an interactive voice response system that would also have built-in financial education section for the public.
According to him, the Central Bank with the introduction of the Contact Centre is to further promote effective public accountability and offer the opportunity to have complaints, questions, and requests for information dealt with promptly.
“We have the technical team that provides the backstopping function at all times,” he said.
Latest Stories
-
19 steps for getting over even the most devastating breakup fast
1 hour -
8th Ghana CEO Summit launched with focus on AI transformation, economic diversification
1 hour -
Prof Opoku-Agyemang has not been given a fair appraisal – Ablakwa
1 hour -
Rainstorm wreaks havoc in Keta and Anloga districts, residents count their losses
2 hours -
Global Plastics Treaty negotiations begin in Ottawa as countries converge on phasing out problematic plastic uses
2 hours -
Support energy alternatives adoption to sustain businesses – GUTA tells government
2 hours -
11th DRIF opens in Accra with a call on governments to focus on digital inclusion
2 hours -
Stakeholders outline plans at RE4C Coalition’s General Assembly in Accra
2 hours -
Women Need ‘shock observers’ for active political participation – Ex-Bauchi Assembly Member
2 hours -
2024 polls: Stop fighting over positions in Mahama’s next government – Asiedu Nketiah
2 hours -
Although people may not always listen to the lyrics, there’s still a market for rap in Ghana – E.L.
2 hours -
Passengers appeal to transport operators to officially announce new fares
2 hours -
Damongo: About 400 NPP Members resign over Minister’s alleged meddling in chieftaincy affairs
3 hours -
Next NDC government will pay special attention to women – Naana Opoku-Agyemang
3 hours -
Amerado is singing and it’s good he’s doing that – Lyrical Joe
3 hours