Vodafone Ghana has started implementing a compensation plan to give back to all fixed broadband (fbb) customers affected by service interruption on its network during this year's Easter holidays.

Some Vodafone fbb customers told Adom News for the past five days internet access in their offices and homes have been off and calls to Vodafone for help has proved futile as "calls to customer service would not even go through."

One customer said he tried to post a complaint on Vodafone's Facebook page since the company is being touted as a leader in social media interaction, but they blocked him.

In a reply to a Facebook query from this writer, Vodafone attributed the challenge to the ongoing power outages and to what it called a general challenge with authentication during the Easter holidays.

The telco said the challenge has since been resolved and it has started implementing a plan to compensate affected customers between now and June 2025.

"Due to all the challenges we have had, Vodafone has implemented a compensation plan for all our fixed broadband customers starting this month April to June, 2015. This offer will increase the value of the monthly broadband bundle from 30 to 37 days validity.

"Additionally, customers will also receive mobile data as backup when they pay for their fixed broadband services during the period," it said.

The company took the opportunity to apologize to its valued customers and assure them that its customer service communication lines are open on platforms, via phone and social media for any further clarification and assistance needed.