
Audio By Carbonatix
Vodafone Ghana said it invested GHC150 million last year to improve its network and provide better services to both individual and corporate customers.Director of Vodafone Business Solution, Derek Appiah told Adom News the investment is worth it because it has enabled Vodafone to provide relevant solutions to about 2,000 large scale corporate customers and about 10,000 small and medium-scale enterprises (SMEs).He was speaking to Adom News on the fringes of a forum the company held for more than 100 IT Managers of its corporate clients, which included government institution, oil and gas industry players, financial and banking sector organizations and some SMEs.The forums was to take feedback from the IT managers after one year of introducing them to some solutions from Vodafone, and also to introduce them to new solutions based on feedback received from them in the course of the year.
Derek Appiah said beyond investing GHC150 million to improve network quality and provide various business solutions such as the post-prepaid network, wireless office, wide area network among others, Vodafone also employed quality staff to take care of challenges the corporate customers face as a when.He said feedback indicated the solutions sat well with the customers but they wanted dedicated lines that they can reach for specific business solution challenges “so what we have done this year is not establish a business help desk with number 080010000 dedicated to handling problems from corporate customers.”The Vodafone Business Solutions boss said the company’s drive this year was directed at improving customer experience, adding that Vodafone was confident it had enough technical and human systems in place to be a leader in giving great customer experience in the area of business solutions.
“We have provided our banking customers, for instance, with a solution where their customers can have access to their money anywhere across country just by bank officials communicating on phone to close transactions,” he said.The participants at the forum were also given firsthand experience of some of the new solutions, products and services Vodafone is bringing to the market this year.
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Tags:
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Latest Stories
-
Photos: Mahama receives full state welcome in Paris ahead of talks with French President Macron
18 minutes -
Deputy Health Minister endorses Women in Medicine Fellowship
18 minutes -
Duncan Amoah pushes for Consumer Protection Bill amid VIP fare hike
31 minutes -
LMWG backs Damang lease award to E&P, demands transparency and results
35 minutes -
Volta Chiefs condemns EOCO over alleged disregard for court ruling in Council of State member case
36 minutes -
Matthew Perry’s stepmother says ‘Ketamine Queen’ should get maximum sentence
36 minutes -
Northern Regional Police Command intensifies anti-drug operations, arrests 217 suspects
38 minutes -
The architect of a healthier Ghana: Mahama’s vision and legacy in primary healthcare
40 minutes -
Israel carries out large wave of air strikes across Lebanon
45 minutes -
BBC upholds complaints over racial slur in Baftas broadcast
45 minutes -
Kukurantumi set to host 2025/26 Women’s FA Cup Final as Hasaacas Ladies face Army Ladies
46 minutes -
Where the law stops: Torture, power, and the failure of prevention in Ghana
46 minutes -
Only 6% of imports insured locally despite mandatory policy – GSA raises concern
51 minutes -
IndomieFest Accra 2026 delivers Ghana’s premier family festival at Easter
57 minutes -
GIP Secures $20m boost from Norfund, Axis Pensions to deepen SME financing in Ghana
1 hour