Dr. Doli-Wura Awushi Abdul-Malik Seidu Zakaria, Managing Director, National Investment Bank PLC (NIB), says the Bank’s financial stability has substantially been bolstered after recapitalisation, describing it as a fundamental step for Ghana’s accelerated industrial transformation.

He noted that NIB was now well positioned as a new powerhouse to facilitate greater investment opportunities, with a renewed focus on accessibility, institutional collaboration, and support for the 24-hour economy agenda.

“Today, NIB stands transformed: fully capitalized, strategically repositioned, and reenergized to deliver on its mandate. The Bank is now well-placed to support Ghana’s 24-hour economy, scale up SME financing, and be a leading partner in national development,” he said.

Speaking during the official launch of the Bank’s new branch located at the Driver and Vehicle Licensing Authority (DVLA) offices in Adenta, Dr. Zakaria also declared, “This moment marks another step forward in our collective effort to make banking accessible, relevant, and supportive of national goals.”

He stated that the new branch was more than a physical outlet—it is a symbol of NIB’s renewed strength and commitment, saying; “It is a statement that NIB is back, stronger and more focused than ever. A statement that we believe in the future of Ghana’s economy and we are investing in it.”

The MD expressed deep appreciation to President John Dramani Mahama for his “bold, decisive, and visionary leadership” towards the recapitalisation of NIB, noting; “This has given us the opportunity to share the potential of NIB to drive economic transformation in the country and beyond. We shall not disappoint, Mr. President.”

The GH₵1.92 billion injection in NIB forms part of a broader national effort to recalibrate the economy, restore investor confidence, and deliver long-term, sustainable financing to strategic sectors including manufacturing, agribusiness, energy, healthcare, and technology.

The newly opened Adenta branch exemplifies NIB’s commitment to deepening financial access by embedding banking services within essential public institutions and expanding its reach to underserved communities.

“By collaborating with vital national institutions such as the DVLA, we aim to make banking more convenient and better integrated into the everyday public service ecosystem,” Dr. Zakaria said.

“We believe this is a more proactive and accessible approach to customer service experience. It is a model the Bank intends to replicate over the years.”

He announced that NIB would relocate its head office to Cedi House by the end of July, a move aimed at reducing rental costs and reinvesting savings into customer service, staff development, and sustainable growth.

“This initiative forms part of our broader commitment to operationalise the president’s 24-hour economic vision,” he noted. “NIB is ready to provide round-the-clock financial services that empower businesses, customers, and public institutions to operate efficiently, day or night.”

He stated that the recapitalization, branch expansion, and relocation effort all fit into one strategic goal of the bank, aligning it with the national development agenda.

“Our strategy is clear—transform NIB into a profitable, high-impact bank that supports job creation, business growth, and inclusion,” he said. “We are determined to deliver resources not just for the government, but for the good people of Ghana and the world.”

Addressing staff and customers earlier, Mrs. Owusu-Brefo, Head of Customer Service Experience at NIB, said the bank prioritized professionalism and customer-centric service, reaffirming its commitment to placing customers at the heart of all NIB operations.

She emphasized that NIB’s distinctive and unique structure and service culture positioned it as a model institution in Ghana’s banking sector.

“Let the customer be at the centre of everything we do,” she said. “Our goal is to deliver the satisfaction they deserve through unmatched professionalism.”

She underscored the importance of teamwork and discipline, urging employees to uphold the confidentiality of customer information and refrain from personal conversations during banking hours.

“No loud communication, no personal phone calls, and absolutely no listening to music while customers are being served,” she stated firmly. “We must demonstrate the highest level of professionalism at all times.”

Mrs. Owusu-Brefo stressed that excellence in service delivery was not just about policies but about cultivating a culture of responsibility and respect for the customer.

Over the years, the National Investment Bank (NIB) evolved from a development finance institution to a commercial bank, aiming to better serve the private sector and expand its presence.

However, it faced significant challenges, including undercapitalization, legacy debts, and operational inefficiencies. By the end of 2018, NIB was in a dire financial situation, burdened with over GHS 2.4 billion in nonperforming loans and liabilities, threatening its survival.