The Director-General of the Criminal Investigations Department, DCOP Lydia Yaako Donkor has commended the efforts of QNET as it intensifies its commitment to fight scams and correct the misrepresentation of its brand name and products.

While officially opening the QNET Compliance Office on Wednesday 16^th July, 2025 at East Legon in Accra, DCOP Donkor said: “This office launch is very symbolic."

"QNET is taking steps to ensure their business name or legitimacy is not marred by reports of scams and illegal claims using their name. As law enforcement, we are also pleased that today’s opening is quite significant, because we will be able to partner with them or they partner with us to ensure that the right thing is done.”

She added: “It is good for QNET to have this symbolic office so that if people need to know something about QNET, this is a legitimate business they can come to. Having this office will help, so that we can weed out people who take advantage of their name to do illegal things or scam people. It is time we reduce these scams that are happening within our country and outside.”

Also speaking at the event, Lawyer Naana Quartey, Global Compliance Officer for QNET highlighted the key objectives for setting up the office. She said: “For far too long, our name has been misused by criminal syndicates seeking to deceive and exploit innocent people."

"Many of you in this room—our partners in law enforcement and regulatory agencies—know firsthand the damage these criminals can do. And that is precisely why this office exists. In simple terms, this office will not only respond to fraud. It will work to prevent it.”

The QNET Compliance Office has three clear commitments:

1. A Commitment to Accountability – This office will serve as the single point of contact for all regulatory and legal matters concerning QNET in Ghana. Here, QNET will engage proactively with all government bodies, from EOCO, the Police to the Ghana Immigration Service and beyond. QNET lawyers and compliance officers will listen, respond, and ensure that QNET operates with full transparency and accountability.

2. A Commitment to Enforcement – The office has a mandate to monitor the activities of QNET’s independent distributors across the country. QNET will ensure that they operate within the boundaries of the law, respecting both the spirit and the letter of ethical business conduct. Where breaches occur, QNET will act decisively—whether that means disciplinary action or handing them over to law enforcement for prosecution.

3. A Commitment to Protection – Above all, the office will serve to protect the public from fraudsters misusing QNET’s name. Protect QNET’s partners from misinformation. Protect victims of scams by supporting investigations and, where possible, pre-empting crime through intelligence sharing with the security agencies such as EOCO, Ghana Police and Ghana Immigration Service.  

Ramya Chandrasekaran, Chief Communications Officer for the QI group, parent-company of QNET, who flew to Ghana from Malaysia to attend both the QNET-EOCO partnership press conference on 15^th July and the official opening of the QNET Compliance Office on 16^th July, concluded: “Over the past few years, QNET has actively undertaken several public awareness initiatives in Ghana to help communities identify and avoid fraudulent schemes.

These include media engagements, educational outreach, and stakeholder collaborations. Most notably, in August 2024, QNET launched the nationwide "QNET Against Scams" campaign, which utilized radio, television, social media, and billboards to alert the public to common scam tactics and empower them to recognize red flags. These sustained efforts reflect QNET’s ongoing dedication to education and transparency. We don’t only want to regain our reputation and correct misconceptions about our brand, we want to be remembered as a company that cares about Ghanaians.”