The Chief Commercial Operations Officer of MobileMoney Ltd (MoMo), Abdul Razak Issaka Ali, has assured Ghanaians that the company operates one of the most secure data processing and transaction systems in the world — ensuring the highest standards of data protection, system integrity, and customer trust.

Speaking at a high-level panel discussion on the theme “From Exclusion to Inclusion – DPI and Inclusive Development in Africa” during a conference organised by the Media Foundation for West Africa (MFWA) on “Journalism and Digital Public Infrastructure”, Mr Ali said MobileMoney Ltd’s platform, powered by global technology giant Ericsson, provides world-class resilience against cyber threats and data breaches.

According to him, the Ericsson-powered platform stands among the most advanced in the mobile financial services industry, with robust architecture designed to guarantee the confidentiality, integrity, and availability of customer data.

“Our systems are powered by Ericsson — one of the most robust and secure platforms in the world,” he said. “It ensures that customer data is always safe and secure, no matter the volume or type of transaction.”

Data Privacy at the Core

Mr Ali explained that MoMo’s system design leaves no room for lapses in data privacy, adhering strictly to both local and international data protection regulations, including Ghana’s Data Protection Act, 2012 (Act 843).He noted that every transaction processed through the MoMo platform is encrypted and continuously monitored for anomalies to prevent breaches or unauthorised access.

“The state-of-the-art system safeguards customer data, ensuring safety and security in every mobile money transaction,” he emphasised.

Beyond security, he said, the platform’s resilience has made it possible for millions of Ghanaians to access financial services seamlessly — from transfers and deposits to merchant payments and digital savings.

Building an Interconnected Digital Ecosystem

Mr Ali highlighted that MobileMoney Ltd has created a robust digital ecosystem that goes beyond simple wallets or cash transfers. Through partnerships with banks, fintech firms, and state institutions, the company has built a multi-channel payments environment that promotes inclusion and innovation.

“We’ve built an ecosystem that allows us to leverage multiple partners — banks, merchants, utilities, and digital service providers — to expand beyond deposits, withdrawals, and transfers,” he said.

One key enabler of this integration, he added, is the collaboration with the Ghana Interbank Payment and Settlement Systems (GhIPSS) infrastructure, which has achieved seamless interoperability — allowing users to send and receive money across different electronic money issuers (EMIs) and bank accounts.

“GhIPSS interoperability has been a game changer. It allows conversion and transfer between wallets and bank accounts, expanding the reach of electronic payments,” he explained.

This interoperability, he noted, enables retailers, small businesses, and service providers to receive mobile payments from customers regardless of which network or bank they use — a move that continues to drive Ghana’s digital economy.

Government’s Role in Digital Payment Growth

Mr Ali commended the Government of Ghana for championing several digital payment initiatives that have laid the foundation for broader adoption.

He cited examples such as electronic payments at the Electricity Company of Ghana (ECG) and digital platforms at the country’s ports, which have accelerated the shift toward a cash-lite economy.

“We must give credit to government for driving innovation in the digital payments space,” he said. “Efforts like ECG’s e-payment systems and the digitisation of port services show what is possible when public institutions take the lead.”

However, he stressed that more needs to be done to mainstream digital payments across all sectors — including public services, transportation, and education — to further reduce reliance on cash.

“If government champions digital payment, it becomes easier for everyone to accept that this is the way to go,” he said. “There’s still a lot more transactions to bring onboard, and when that happens, the ecosystem grows stronger.”

Driving Inclusion Through Digital Infrastructure

At the MFWA conference, which focused on Digital Public Infrastructure (DPI) and inclusion in Africa, Mr Ali linked Ghana’s progress in financial inclusion to the strength of its digital systems.

He argued that secure and interoperable platforms like MoMo’s contribute significantly to the national digital transformation agenda by enabling citizens — especially those in the informal sector — to access, save, and transact safely without traditional banking barriers.

“Financial inclusion is not just about access; it’s about trust,” he said. “People must know that when they use digital platforms, their money and data are safe. That’s the foundation of the confidence we’ve built.”

As MobileMoney Ltd continues to innovate, Mr Ali reaffirmed the company’s commitment to data security, customer trust, and ecosystem collaboration. He said the company’s goal is to help Ghana consolidate its position as a regional leader in secure mobile financial services.

“We wouldn’t have reached this level without leveraging our ecosystem of partners,” he said. “Our focus now is to deepen interoperability, expand partnerships, and continue to guarantee that every transaction is safe, fast, and reliable.”

He concluded by calling for stronger collaboration between regulators, industry players, and government agencies to ensure that Ghana’s fintech environment remains secure, inclusive, and globally competitive.

“We have the technology, the partners, and the systems,” he said. “All we need is continuous innovation and confidence in the process to make digital payments the norm across Ghana.”