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Technology | Technology

Facebook let Spotify and Netflix snoop on your private messages

Facebook is facing fresh claims that it exploited users’ privacy (yet again) by allowing other tech firms access to private message.

According to a scorching report in the New York Times, the social network gave business partners plenty of access to the data of its billions of users.

While Microsoft and Yahoo got to see friends lists, others like Spotify and Netflix actually got to see inside users’ messages.

The NYT cites a cache of documents generated in 2017 along with interviews with around 50 former employees of Facebook and its corporate partners.

FILE PHOTO: Silhouettes of mobile users are seen next to a screen projection of Facebook logo in this picture illustration taken March 28, 2018. REUTERS/Dado Ruvic/Illustration/File Photo

It’s another damning insight into the data-sharing practices of the world’s biggest social network in the latest in a stream of privacy scandals that rocked the company this year.

The report also says Amazon could see users’ names and contact information through their friends and that Yahoo could see friends’ posts as recently as this summer.

Although many of these data-sharing deals ended years ago, some of the systems used remained in place. Meanwhile, the company has responded to the claims raised in the New York Times piece.

‘Facebook’s partners don’t get to ignore people’s privacy settings, and it’s wrong to suggest that they do,’ said Steve Satterfield, director of privacy and public policy at Facebook.

Facebook CEO Mark Zuckerberg speaks during the annual F8 summit at the San Jose McEnery Convention Center in San Jose, California on May 1, 2018. - Facebook chief Mark Zuckerberg announced the world's largest social network will soon include a new dating feature -- while vowing to make privacy protection its top priority in the wake of the Cambridge Analytica scandal. (Photo by JOSH EDELSON / AFP) (Photo credit should read JOSH EDELSON/AFP/Getty Images)
Facebook CEO Mark Zuckerberg speaks during the annual F8 summit

‘Over the years, we’ve partnered with other companies so people can use Facebook on devices and platforms that we don’t support ourselves.

Unlike a game, streaming music service, or other third-party app, which offer experiences that are independent of Facebook, these partners can only offer specific Facebook features and are unable to use information for independent purposes.’

Facebook said it has ‘been public about these features and partnerships over the years’ and that most are now gone, but admitted it needed to do more. In July, Facebook disclosed the names of 61 businesses it gave special rights to access user data after blocking such access more broadly.

‘We shut down instant personalisation, which powered Bing’s features, in 2014 and we wound down our partnerships with device and platform companies months ago, following an announcement in April,’ the company said.

‘Still, we recognise that we’ve needed tighter management over how partners and developers can access information using our APIs (application programming interface).

We’re already in the process of reviewing all our APIs and the partners who can access them.’ Facebook’s instant personalisation feature ran from 2010 to 2014, but some partners still had access as late as 2017.

Facebook admitted that it should not have left the systems in place after it had shut down the feature, but said it had no evidence that the public information obtainable was used or misused.

‘We know we’ve got work to do to regain people’s trust,’ Mr Satterfield added.

BERLIN, GERMANY - FEBRUARY 24: The Facebook logo is displayed at the Facebook Innovation Hub on February 24, 2016 in Berlin, Germany. The Facebook Innovation Hub is a temporary exhibition space where the company is showcasing some of its newest technologies and projects. (Photo by Sean Gallup/Getty Images)

‘Protecting people’s information requires stronger teams, better technology, and clearer policies, and that’s where we’ve been focused for most of 2018. Partnerships are one area of focus and, as we’ve said, we’re winding down the integration partnerships that were built to help people access Facebook.’

The social network has been under intense pressure over its practices over the last year, following the Cambridge Analytica scandal, a series data breaches and concerns over fake news and other content on the site.

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DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.