Audio By Carbonatix
India's biggest airline IndiGo faced a growing crisis, with more than 300 flights cancelled since Tuesday, leaving thousands of passengers stranded nationwide.
Delhi, Mumbai, Hyderabad and Bengaluru - among India's busiest airports - were worst hit.
The airline blamed technical glitches, weather and new crew rostering rules for the disruption.
The budget airline, with over 60% domestic market share, links major metros and smaller cities.
IndiGo said it had made "calibrated adjustments" to its schedule until Friday to stabilise operations.
On Thursday morning, ANI news agency reported 33 IndiGo flight cancellations at Delhi, 85 at Mumbai and 73 at Bengaluru.
Videos of frustrated flyers circulated on social media and many passengers took to X (formerly Twitter) to complain.
Most complaints on X received the airline's standard response: "Our operations are dependent on several factors, some of which are beyond our control and may impact the schedule."
India's aviation regulator is reportedly investigating the disruptions and has asked the airline to explain the reasons behind the cancellations and delays.
Since 1 November, IndiGo has faced pilot and crew shortages under new Flight Duty Time Limit (FDTL) rules, which limit flight hours and mandate more rest, media reports say.
However, the Federation of Indian Pilots said the cancellations "cannot be attributed" to the new rules, noting other airlines remain largely unaffected.
The BBC has reached out to IndiGo for a comment.
This crisis hits the reputation of the two-decade-old carrier, which built its brand on punctuality. However, in recent months its performance has slipped.
According to a recent survey by online community platform LocalCircles, 54% of the airline's passengers reported issues with its timeliness over the past year.
Latest Stories
-
Develop hearts that hear the poor- Archbishop Kwofie challenges newly ordained priests
2 minutes -
From the altar to the world: Two new priests begin a life of mission and service
16 minutes -
Kwadaso-Ofoase Road: Residents want contractor back on site to fix dusty road
19 minutes -
Presidential primaries are a reflection of democracy—Prof Sikanku
29 minutes -
Health Minister forms investigation committee to probe alleged unethical practices at Korle Bu and Ridge hospitals
36 minutes -
NDC bars Ministers, MMDCEs and CEOs from contesting party primaries unless they resign
44 minutes -
Adenta Court jails man 7 years for defilementÂ
46 minutes -
Three drug suspects arrested in Taha
54 minutes -
2026 NPP Primaries: Abu Jinapor makes case for Bawumia’s comeback as party seeks revival
58 minutes -
Keeny Ice set to drop new single, “Hozana” on January 30
1 hour -
Dormaahene presents saloon car to UENR 2025 valedictorian, announce annual award scheme
1 hour -
2026 Nobel Peace Prize: Pan African Business Forum endorses Trump’s nomination for medal
1 hour -
Media, equity and innovation dominate REMAPSEN Africa NTDs Forum in Cotonou
2 hours -
‘Trotro mate’ dies after falling under moving vehicle at Tech Junction
2 hours -
Bawumia offers 21st-century solutions – Opoku Prempeh
2 hours
