Chief Executive Officer of the Chamber of Telecoms, Kwaku Sakyi Addo has reminded customers of telecom network providers that they have an option to lodge complaints to the National Communications Authority (NCA) which serves as a referee in mediating issues bothering on cost and quality of service. As a regulator, the NCA is mandated by law to ensure that consumers receive quality service and value for money. In a conversation on Tarzan’s Take last Sunday on Muti TV about the telecom industry, quality of service and number portability, Mr Sakyi Addo emphasized that the Chamber primarily focuses on issues of common interest amongst its members who are competitors within the telecom sector and that the chamber “cannot intervene on behalf of a network operator’s customer, when they are in competition with others’. On the assertion that telecom companies operating in Ghana provide poor quality of service, contrary to reputations of being best in the world and in Africa, Mr Sakyi Addo refuted the claim, saying: “quality of service in Ghana is a lot better than in many African countries, which is a matter of fact”. He also admitted that quality of service in Ghana may not be as good, as it is outside of the continent because power outages, cable cuts, stolen cables and other external factors affect effective network delivery. He bemoaned the practice where road agencies and contractors, in executing their jobs, accidentally cut network cables buried in the ground and fail to repair them, resulting in call disruptions and its attendant costs. He revealed that, in 2011, 450 cable cuts were recorded, 1,600 in 2012 and over 650 in the first quarter of 2013, which have greatly affected quality of network service. On the recent suspension of ‘talk tax’ bill by Parliament, the Chief Executive said, in the wisdom of the house, the MPs deliberated on the bill which had certain unclear and ambiguous portions with International implications. He was of the view that perhaps, the house withdrew the bill because “.. Ghanaians will be better served if it is withdrawn for further consultations”. The Communications Service Tax Bill passed in 2008 seeks to exact additional levies on international calls and data transmission, as well as address revenue loss as a result of loopholes in that regulation, but law makers and industry players are sharply divided over the move because of the effect it may have on consumers.