Yango Ride integrates personalized safety checklists designed for passengers to see the status of implemented security measures during their rides. The interface automatically reminds users to turn on special features like sharing the route with trusted contact or updating profile information, and demonstrates the current status of the ride and its safety level.

Yango Ride, part of the global tech company Yango Group, has introduced an updated safety flow in its application in Ghana. The update integrates personalized safety checklists, enabling passengers to view the current status of implemented security measures during their rides, and a brand new safety center with security tips before and during the journey. The update will gradually become available for all users in the near future.

Pre-trip checklist and PIN-code: steps to make trips more convenient and safer

The new safety center displays a list of essential measures for passengers, which includes reading onboarding materials, filling in users information, adding trusted contacts, taking a selfie, or updating their email.

If anything from the list is missing, the application will mark this item and prompt the user to take the necessary action and fill the gap. Passengers can learn more about standards for partner drivers, how to get help in case of a conflict or an accident and learn more about each security feature in one click. The main screen always contains quick access buttons for SOS-signal and support in case of any emergency.

“Safety remains our top priority at Yango, and we know it’s important not just to put strong safety measures and security technology in place, but to make sure every user can clearly see them. With our new personalised safety checklists and updates, our platform users in Ghana can now follow exactly how we’re keeping them protected at every stage of their journey — from the moment they request a ride to when they reach their destination.” says Tom Ofonime, Country Manager for Yango Ride in Ghana.

Yango Ride also gradually implements a new feature with matching PIN-codes for passengers and partner drivers. Before the ride begins, a unique four-digit code is generated and displayed to both the passenger and the driver in their apps. To start the trip, the passenger needs to name this PIN code to the driver — this process aims to help confirm that users are entering the correct vehicle.

Safety status became more visible during the rides

The new safety center shows the current status of the journey and indicates which safety check-ups and features are implemented. The factors that are considered while calculating the security level include:

• Latest driver identification check. Partner drivers are required to upload photographs of the front and back of their driver’s license, along with a selfie holding the license. The system compares these details with the information in the driver's profile. Drivers cannot take orders unless this process is completed.
• Speeding control. Yango Ride app uses GPS to track a driver's route and determine the speed. This speed is then compared to the maximum speed allowed on that section, according to data from the navigator used to build the route.
• Driving style control. The driving behavior monitoring system helps drivers to drive safely. It processes data from accelerometers and gyroscopes in the partner driver's smartphones and detects sudden changes in acceleration, deceleration, and maneuvering. After each episode of unsafe driving, a warning is sent to the partner driver asking them to drive more carefully. If the partner driver ignores the warnings, access to the service may be restricted.

Safety is one of the main areas of focus for the Yango Ride service. Over 25 special features are available for both passengers and partner drivers before, during, and after the ride. These features include speed and driving style monitoring, the ability to share routes and trip details with trusted contacts, a quick access to SOS numbers in case of an emergency, and others.