The Cyber Security Authority (CSA) has warned the public to verify all parcel delivery and clearance messages directly with courier companies before making any payments, following a surge in fraudulent delivery scams during the festive season.

In a public alert issued on Tuesday, December 30, 2025, the Authority cautioned against responding to unsolicited messages, especially those containing links, and urged people to be wary of paying for parcels they did not personally order or are not expecting.

“Verify delivery claims directly with the courier company using official websites or contact numbers, not links provided in messages,” the CSA advised.

According to the Authority, the scams have become more prevalent as online shopping and courier deliveries increase during the Christmas and New Year period. Fraudsters often impersonate well-known courier and logistics companies, including Ghana Post Company Limited, and send messages claiming that parcels cannot be delivered due to address issues or that shipments require urgent clearance fees.

The CSA explained that such messages usually include links that redirect victims to fake websites designed to look like legitimate courier platforms. Users are then prompted to update delivery details, confirm addresses, or make payments, enabling scammers to harvest personal information such as names, phone numbers, home addresses, and banking or mobile money details.

To pressure victims into acting quickly, the Authority said fraudsters frequently use urgency tactics, warning that parcels may be returned, discarded, or attract higher charges if payments are delayed.

The CSA has therefore urged the public to remain vigilant, avoid clicking on suspicious links, and never share personal or financial information on unverified websites. It also encouraged victims and members of the public to report suspected scams promptly to the appropriate authorities.

The Authority said it is working closely with law enforcement agencies, courier service providers and telecommunications companies to identify and disrupt these fraudulent schemes and ensure perpetrators are brought to book.

The alert comes amid growing concerns about cybercrime in Ghana, particularly during peak shopping seasons when unsuspecting consumers are more likely to fall victim to online fraud.