mNotify, a robust communication and information dissemination platform in has launched a virtual assistant called Theo for its customers.
With the company focused on increasing productivity and efficiency of its clients, this move comes at a time when the whole world is fixated on safety and convenience in the business world.
Speaking at the launch, Managing Partner of the company Ronald Tagoe said, ‘’The WhatsApp-based virtual assistant service, Theo, helps customers to enjoy our services without visiting the mNotify website.
“With Theo, anyone can now easily create an account to become a customer. Customers can top up their mNotify accounts, patronize mNotify’sbulk SMS Service, Bulk call services and Voice Blasts and submit complaints or feedback all through WhatsApp.”
To start a conversation with Theo, customers just have to send a “Hello” to +233270009543 on Whatsapp, and enjoy the services while on the go.
He said with WhatsApp becoming the most common and widely used communication medium, they are matching customers’ needs with technology to provide the service so they can serve customers better.
“We believe this will make it faster for you to reach your customers while staying connected on WhatsApp, the same channel you use for business communications.
“Whether it’s advertising or reaching out to your customers, our SMS and Voice solutions have been crucial in helping businesses deliver value.
“You can send messages to a large number of people at a time using a customized and unique sender name instead of the usual phone number. And now, we make this even easier with Theo the Bot on WhatsApp,” he added.
“Theo was built with our customers in mind and is available 24/7 to assist with all inquiries and perform everyday services you would have done through the website.
“This new service falls in line with the company’s vision of offering our clients the relevant communication tools that make it cheaper and easier to always keep in touch and engage with their own customers and audience.
“We are looking to grow our relationship with you, and Theo enables just that. Social chatbots are the future for outstanding customer service,” Mr Tagoe stated.
The app and service are useful to all SME’s, industries, private and public sector firms, schools, religious institutions and other organisations.