We're working to resolve prepayment challenges by close of business today - ECG

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The Electricity Company of Ghana (ECG) has assured consumers that the technical challenge with respect to the prepayment system will be rectified by the close of the day on Thursday, May 5.

In a statement on Thursday, the power distribution firm said its ICT team is working assiduously to rectify the challenge and restore the Nuri prepayment system back to normalcy.

“ECG wishes to assure the affected customers that our ICT team is working assiduously to rectify the challenge and restore the Nuri prepayment system back to normalcy by close of the day, May 5, 2022”.

In the last couple of days, consumers have not been able to recharge or purchase credit due to a bungled software upgrade.

This has created inconvenience for consumers since those whose credit has run out cannot top-up their prepaid accounts.

But the ECG’s release expressed regret to consumers about the inconvenience created.

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Nuri prepayment system