The Ghana National Fire Service has issued a public apology following what it calls "uncomplimentary comments" made by a member of its Public Relations team, ADOI Alex King Nartey, concerning a recent fire outbreak in the Adum area of Kumasi.

In a formal statement, the Fire Service extended unreserved and profound apologies to the Regional Minister and Chair of the Regional Security Council (REGSEC) for any disrespectful comments that were made.

"On behalf of myself and the entire Ghana National Fire Service, we unreservedly extend our profound and sincerest regret for any unfortunate comment made against your good self and reputable office," said the acting Chief Fire Officer of the Service, Daniella Ntow Sapong.

The statement also acknowledged the vital role played by the Regional Minister in the effective management of the fire incident.

"We appreciate your contribution, sacrifices, and untiring efforts that contributed to the Operational Response and Management of this unfortunate Fire Incident," the statement emphasised.

Furthermore, the Ghana National Fire Service assured the public that steps would be taken to prevent similar incidents.

"This affirms my earlier discussion with you on this subject, and be assured that appropriate disciplinary measures shall be taken against the officer to avert the future occurrence of this unfortunate incident," the statement continued.

The Fire Service also reiterated its commitment to supporting the Ashanti Region in reducing fire outbreaks. "Kindly accept this apology and be informed of our profound and invaluable support towards the reduction of fire outbreaks in the Ashanti Region."

The apology concluded with an assurance of continued cooperation and support: "Please count on our valued and compassionate support at all times."

The public relations team has pledged to address the issue internally, ensuring that such comments are not repeated.

Background:

On 21st March 2025, a fire broke out in a commercial building near the Adum Central Market in Kumasi, causing extensive damage to shops and properties worth thousands of Ghanaian cedis.

As firefighters worked to contain the blaze, Ashanti Regional Minister Dr. Frank Amoakohene visited the scene and expressed frustration upon seeing what he believed to be an empty fire tender parked at the site.

He questioned the firefighters on duty about the tender’s lack of water, raising concerns about the fire service’s preparedness.

His outburst drew attention to the challenges faced by the service in managing the situation.

In response, Alex King Nartey, Public Relations Officer for the Ghana National Fire Service (GNFS), defended the service’s actions, stating that the difficulties encountered by firefighters could not be resolved through public outbursts or shouting .

Mr. Nartey emphasised the need for adequate resources and proper planning to effectively tackle fires, rather than relying on verbal criticism.