Ghana Link Network Services Ltd., the operators of the Integrated Customs Management System (ICUMS), has categorically refuted allegations circulating in media circles that technical failures within its platform are to blame for current fuel supply shortages across Ghana.

The operator’s rebuttal, issued today (Monday, 9th March 2026), directly addresses claims attributed to Star Oil, which had suggested that persistent downtime on the ICUMS platform since Friday, 6th March, was preventing Oil Marketing Companies (OMCs) from lifting petroleum products for distribution.

Ghana Link has branded the allegations as "false, misleading, and wholly without basis," asserting that the ICUMS platform has remained fully operational throughout the period in question.

According to the company, their internal monitoring and engagement with key stakeholders have clarified that the actual disruption lies elsewhere:

Demand for retraction and apology

Expressing "deep disappointment" over the spread of these allegations, Ghana Link stated that the claims have unfairly cast doubt on the integrity of a critical national trade facilitation tool.

The company has taken a firm stance against the narrative propagated by Star Oil, issuing a direct call for redress:

“We therefore call on Star Oil to immediately withdraw the statement and issue an unqualified public apology for putting false and misleading information into the public domain ”.

Ghana Link has reaffirmed its commitment to maintaining high standards of operational reliability and transparency as it continues to support stakeholders in the trade sector.