MTN apologized to its customers
At a press conference at the Headquarters of the telecommunication company, CEO of MTN Ghana, Selorm Adadevoh stated the challenge they encountered was as a result of a decision to stop upfront deductions and introduce tariff increases in relation to the CST.
“We apologise sincerely to our customers on behalf of myself, my team and MTN for the issues that they’ve faced. We’re doing everything we can to ensure that we resolve them, immediately.”
“In view of that anyone who purchased a data bundle between December 1 and midnight tonight [Tuesday] would receive, the same value back, as our way of saying ‘We dey for you’. That process would start by 6 pm today,” Mr Adadevoh said.
The CEO added that customers should see an increase in data volume adding that “customers should get the level of values that they were expecting, by tomorrow morning.”
He revealed that the plan to move away from preset values and introduce flexibility in the purchase of data bundles also accounted for the anomalies experienced by customers.
Mr Adadevoh stated that the implementation of the CST while introducing the no expiry bundle, a commercial product they decided to introduce, did not go as planned.
Latest Stories
-
Ten dead as navy helicopters collide mid-air in Malaysia
17 mins -
Kwadaso Onion Market: Traders relocated over security concerns
24 mins -
Organise your dumsor demo, we’ll choose who to partner for ours – Franklin Cudjoe tells Yvonne Nelson
29 mins -
Government to consolidate cash waterfall revenue collection accounts
40 mins -
‘Otumfuor is one of Kotoko’s biggest issues’ – Nana Agyemang
45 mins -
Bawumia travels to Italy and Vatican State
58 mins -
Bellingham wins Laureus Breakthrough award
1 hour -
2024 polls: Haruna Iddrisu predicts NDC victory in all 11 Upper West parliamentary seats
1 hour -
GPL: Berekum Chelsea beat Medeama to go fifth
2 hours -
Debt Restructuring: Government to reach agreement with IPPs in May
2 hours -
It’s time for Ghana to move from NPP and NDC – Abu Sakara insists
2 hours -
NCCE launches 2024 Annual Constitution Week in Kumasi
2 hours -
Dumsor: Yvonne Nelson criticises Akufo-Addo for taking Ghanaians for granted, proposes another vigil
2 hours -
GFA appoints Zito, Preko and Amadu to take charge of newly-formed male national teams
2 hours -
Government committed to enhancing the condition of roads in Kumasi – Asenso-Boakye
3 hours