Ghana’s premier 4G LTE operator, Surfline Communications is advancing moves to make it more convenient for customers to access its 4G internet service.
The company has introduced a code that would enable customers top up their accounts via mobile phone and activate their 4G LTE internet bundles.
Speaking on the new top-up option, the Chief Commercial Officer, Justice Taylor, said, “the introduction of this channel is a result of our culture of delivering continuous excellence with regards to customer experience.
He mentioned that even though Surfline launched with a wide array of self-service options, it added option to meet the growing convenience needs of customers” he said.
“Surfline is committed to maintaining the high service experience standards we set for ourselves from our inception. Through all our business delivery models and initiatives, we constantly strive to maintain our high standards.
We believe this is the key to our survival in the long term as true Ghanaian brand” Mr. Taylor added.
The move is a direct response to customer feedback which is also part of Surfline’s emphasis on customer experience. Surfline launched in August 2014 with an interesting array of self- service account management tools such a fully functional self-care portal (MySurfline) and partnerships with online top-up platforms (ExpressPay, SlydePay and Mpower).