Access Bank (Ghana) Limited, recently adjudged the Most Socially Responsible Bank in the country, has launched its Customer Service Week in Accra to re-affirm its commitment to excellent service delivery. The Bank’s Customer Service Week will be celebrated from Monday 3rd to Friday 7th October, 2011, under the theme ‘Refresh, Recharge and Reconnect’ alongside other world-class organisations. The week is for all service officers to Refresh their spirit, Recharge their energy, and Reconnect with valued customers, co-workers and the service mission. As a prelude to the weeklong activities, key members of the board and management of the Bank hosted some customers at a cocktail on Friday night. The Managing Director, Mr. Yomi Akapo told the guests, the Bank’s vision of excellent customer service is entrenched in its culture and strategic objective. He invited all customers of the Bank to share in the series of activities planned at all the Bank’s branches. The activities and programmes scheduled to take place at all Access Bank branches in Accra, Tema and Kumasi include: • Free gifts and souvenirs • Customer refreshments - hot and cold beverages • Customer visits and guest tellering by Senior management members who will act as tellers and Customer Service Officers in the banking halls • Free health screening for frontline staff • Special customer appreciation packages Mr. Akapo said this year’s Customer Service Week will also be used to heighten staff awareness to achieving and maintaining service excellence. The event which will be marked across all Access Bank subsidiaries in Africa will recognize the importance of customer service and honouring the people who serve and support customers each day. Over the last three years, the Bank has leveraged on this event as a medium for engaging customers on an emotional level.