The Minister of State at the Energy Ministry, Herbert Krapa, has urged the Electricity Company of Ghana (ECG) to speed up the provision of meters to its customers.

His comment follows the ECG's current backlog of over one million meters, which is negatively impacting power supply and revenue collection.

Speaking to JoyNews during a working visit with ECG officials, Mr Krapah expressed concern about the slow pace of meter distribution and emphasised the need for a quicker process to address customer challenges.

“You have a backlog of about one million or more meters that you need to deploy. That’s a major problem that we need to tackle,” he stated.

Mr Krapah acknowledged the ECG’s Loss Reduction Programme and expressed confidence in its potential to resolve the meter challenges.

“When I chaired, the initial report I received was that you were doing 40,000 a month and I challenged them to do 100,000 a month.

“I think given the backlog, ECG needs to expedite the process of deploying meters,” he said.

On her part, the Director of Customer Services at ECG's Head Office, Dr Belinda Dwamena, highlighted challenges related to customer behaviour.

She revealed that some customers are deliberately damaging their meters to steal power.

“We make investments just to make life easy for all our customers, but then we end up getting the customers trying to use nails and other things to put into these cables that we've laid throughout and neatly done this in your house to steal from us. 

“We want to use this medium to tell you that we are coming after you. We are coming after you. We have our task force consultant here. We have our revenue protection team and we will come after you,” she warned.