The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana (ECG) to pay due compensation to its customers who have been affected by the prevailing challenges with the prepayment vending system.
According to the PURC, the directive is, “in compliance with the law and a demonstration of good customer service.”
The order addressed to the Managing Director of the ECG dated October 4, 2022, was signed by its Executive Secretary, Dr. Ismael Ackah.
The PURC noted that, “In light of the breach of ECG's statutory obligations specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997, (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413), the Commission hereby orders ECG to pay compensation to the affected customers.”
For about a week now, many ECG customers across the country have had to queue at vending centres in search of credit for their meters in order to use electricity.
While the situation has improved, it is yet to abate. Some customers have complained about the adverse effects of the vending challenge on their businesses, especially restaurants and other eateries.
The PURC has therefore urged the ECG to pay compensation to the affected customers as follows:
The utility regulatory body said the compensation should cover the period October 1 to 7, 2022.
Latest Stories
-
Tullow, partners affirm commitment to support coastal communities
17 mins -
Creative Addictions: Documentary on drug use among celebrities premieres on Joy News, Joy FM, Joy Prime
30 mins -
‘There is something mysteriously amiss somewhere’ – Gabby Otchere-Darko on ‘dumsor’
54 mins -
Sean ‘Diddy’ Combs: What we know about the accusations against him
1 hour -
Education giant Excel-Plus Education set to host 2024 Study Abroad Fair at Accra City Hotel
1 hour -
Newmont unites communities through sports as it hosts intercommunity football gala in Akyem
1 hour -
Zoomlion Ghana Limited donates to support 8-year-old leukaemia patient
1 hour -
Telecel Ghana and Huawei sign new framework contract to provide better network experience
1 hour -
Hotter countries generate more food waste per capita in households
2 hours -
Kwaku Antwi-Boasiako: Eunuchs and Homosexuality
2 hours -
NIC and partners commit to improve insurance coverage through inclusive insurance
2 hours -
Thieves ransack Obuasi Hospital Medical Superintendent’s residence
2 hours -
Kenya: Safari Rally to be Extended to Five Days
2 hours -
Rebel Wilson lost her virginity at 35; hopes to spread a ‘positive message’ by sharing her story
2 hours -
I applied for speedy hearing of injunction application by Dafeamekpor – Attorney General clarifies
3 hours