Audio By Carbonatix
Air Canada has been ordered to pay a French-speaking couple 21,000 Canadian dollars ($15,700; £12,900) and write them a letter of apology for violating their linguistic rights.
The couple complained that some signs on a domestic flight they took were only in English, while others gave the French version less prominence.
A judge ruled that the airline had breached Canada's bilingualism laws.
Air Canada reportedly told the court it would work to replace the signs.
Ontario couple Michel and Lynda Thibodeau filed 22 complaints against the airline in 2016.
Among them, they argued that the word "lift" was engraved on the buckles of their seatbelts in English but not in French, while French translations of words such as "exit" were in smaller characters.
They also said the English-language boarding announcement for their Montreal-bound flight was more thorough than the French version.
"Air Canada systematically violates the linguistic rights of Francophones," the couple argued, according to the written judgment for the case.
In the ruling, the Ottawa court judge agreed that the airline had "not upheld its linguistic obligations".
Air Canada is subject to the country's Official Languages Act, which seeks to ensure that English and French are given equal status.
The airline had argued that the couple was interpreting the act too strictly, according to the court documents.
In an interview with Canadian broadcaster CBC, Mr Thibodeau said he was satisfied with the judgement but hoped to see signs on Air Canada flights improve in the future.
"Signage must be of equal quality," he said. "My expectation is that within a couple of months, we will be able to fly on any Air Canada plane, and finally signage will be in both official languages."
It is not the first time the couple have accused the airline of violating their linguistic rights. In 2014, the Supreme Court ruled that they could not sue Air Canada over a mistaken drink order on an international flight and would have to settle for an apology, the Toronto Sun reported.
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Tags:
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Latest Stories
-
Police receive plaudits for reducing ‘landguardism’ in parts of Greater Accra
9 minutes -
IMF programme and strong fiscal–monetary coordination driving Ghana’s stability — Prof. Peter Quartey
12 minutes -
Kamal-Deen accuses government of constitutional breach over troop deployment to Jamaica
16 minutes -
2026 World Cup: Nketiah and Hudson-Odoi will ‘bring chaos’ to Black Stars – Derek Boateng
24 minutes -
11 Nigerian soldiers freed after 10-day detention in Burkina Faso -Ministry
28 minutes -
Livestream: Joy Business Review 2025
38 minutes -
Interior Minister opens Upper West Regional Police Headquarters
47 minutes -
AFCON 2025: Top 10 stars set to light up Morocco
1 hour -
AG to update Ghanaians on Ofori-Atta case, cybercrime recoveries today
1 hour -
Republic bank staff wins GHC 100,000 MTN mobilemoney “Still Me Nsaka” promo
1 hour -
MTN Mobile Money to undergo nationwide agent re-registration in 2026 to curb fraud
1 hour -
GNFS to launch nationwide vehicle fire-extinguisher compliance drive
1 hour -
AFCON 2025: The best arrival photos ahead of tournament commencement
1 hour -
First Atlantic Bank PLC marks major milestone with oversubscribed IPO and upcoming GSE listing
2 hours -
Trade Minister meets tomato traders and transporters to resolve the sector’s challenges
2 hours
