Telecoms operator Vodafone has apologized for disruptions in its data services in recent times and promised to compensate affected customers. A number of subscribers to the Blackberry service and users of the internet modems have for the past few weeks complained they are unable to enjoy the service. Jerome Thompson, a subscriber who shared his frustration with Joy Business, said the internet modem he had acquired had not worked for about three weeks. He said it was disturbing that a service they paid for had simply not been delivered. Officials at Vodafone explained to Joy Business the operator had to boost the capacity in the network for data services due to congestion. The Head of Corporate Communications at Vodafone, Carmen Bruce-Annan said the service was so popular it had been oversubscribed leading to congestion. “So over the weekend, what we did was to boost the capacity within the data network, and we hope that this will give our customers a better experience so as I speak now we don’t anticipate any further [problems],” she stated. She said any customer who still has challenges should contact the Vodafone call centre for support. She added that the company will work out the necessary compensation for those who have been affected. Meanwhile Joy Business has learnt that Vodafone is switching over from its current second-generation platform to the more superior third generation or 3G technology, a likely explanation for the challenges. Source: Joy Business/Ghana