The Electricity Company of Ghana (ECG) has activated an independent audit of its metering systems, acting on a direct directive from the Minister for Energy and Green Transition.

In a press release issued on March 3, the state power distributor confirmed that investigations into recent customer complaints regarding high bills have commenced.

However, the company specifically noted that its actions are being taken "In line with the Honourable Minister for Energy and Green Transition's directive."

While ECG used the opportunity to defend the integrity of its current infrastructure, describing its meter testing laboratory as "state-of-the-art" and comparable to leading global facilities, the company stopped short of dismissing customer concerns.

Instead, it has turned to the state’s regulatory watchdog to validate its operations.

To ensure compliance with the Minister’s orders, ECG has formally requested the Ghana Standards Authority (GSA) to conduct independent and random tests on its meters, both within the laboratory and directly in the field.

"The GSA’s report will form part of ECG’s report to the Honourable Minister," the statement confirmed, signaling that the final findings will be submitted to the government for review.

This move places the resolution of the billing crisis firmly within the domain of regulatory oversight.

ECG has assured the public that it remains committed to "responsive, transparent, and accountable service delivery," but the success of this effort will largely depend on whether the public views the GSA's findings as truly independent.