Mobile industry pledges support to Ghana’s fight against Covid-19

The Ghana Chamber of Telecommunications (GCT) has expressed willingness of its members to support the Government of Ghana and other key stakeholders in the nation’s quest to combat the outbreak of the novel coronavirus.

The COVID-19 global pandemic, which has been recorded in Ghana, continues to spread and disrupt everyday life.

It is imperative that Ghanaians stay connected, and as an industry, we reiterate our readiness to support government, businesses and our customers in leveraging on the power of telecommunications for the greater good of our society.

To this end, we have proactively engineered and enabled a number of activities aimed at complementing Ghana’s efforts to fight the coronavirus.

• Institutional partnerships with the Ministries of Communications, National Communications Authority, Ghana Health Service, Bureau of National Communications, National Security to broadcast emergency communications using our network infrastructure to educate the general public
• Working with the above-mentioned institutions to route all calls to the Covid-19 emergency numbers at no cost to the public.
• Collaborating with the Bank of Ghana to implement free mobile financial services transactions within certain bands to promote digital forms of payments and augment social distancing which will reduce the rate of new infection.
• We continue to give a lot of education to our staff at all of our offices and branches. We have provided handwashing facilities, sanitizers and protective gear for our staff among other initiatives in a bit to curtail any spread of new infections.
• We have put in place plans for our staff to work from home to guarantee service availability at all times to facilitate seamless service provision to everyone
• Zero-rating critical websites that provide Covid-19 awareness and safety protocols.
• Offering further packages for identified educational, and related websites as well as other critical Government of Ghana portals that offer essential services to citizens
• The industry fraud team is equally working assiduously to fight coronavirus-related fraud and misinformation on our networks.

“As an industry, we wish to assure the general public that one of our primary priorities is to ensure the provision of service availability and the resilience of our networks and services as we begin to experience increasing demand for voice, data and mobile financial services,” said Ing. Dr. Kenneth Ashigbey, CEO of GCT.

Kenneth added, “We are working closely with our Regulators and sector Ministry to ensure the adequate controls are in place to guarantee service availability, which can support customer experience for the larger population during these times.”

Finally, the Chamber entreats the general public to refer to the Ghana Health Service website for relevant information and updates, maintain social distancing, practice respiratory hygiene and wash hands regularly.