DVLA boss takes action to improve transparency; orders staff to post official price list at premises

DVLA boss takes action to improve transparency; orders staff to post official price list at premises
Source: Ghana | Myjoyonline.com | George Nyavor | george.nyavor@myjoyonline.com
Date: 02-06-2018 Time: 05:06:11:pm
Mr Kwasi Agyeman Busia

Chief Executive of the Driver and Vehicle Licensing Authority (DVLA), Mr Kwasi Agyeman Busia, has directed Regional and District managers of DVLA operational centres to post the price list of services the Authority renders to the public in order to promote transparency.

The notice should be visible possibly at the main entrances on the doors and at client service centres he has ordered.

That, he said, would inform customers of the exact amount to pay and to also avoid the tendency whereby some clients pay colossal money to middlemen popularly called ‘goro boys’ ostensibly to facilitate the processing of their documents for them.

Mr Busia was addressing staff during a working visit by the DVLA Board in Obuasi, Dunkwa-On-Offin, Bekwai, Mampong, Agona, Offinso, Kumasi and the Nkawkaw offices of the Authority.

The Board members were on the visit to acquaint themselves with DVLA operations.

Mr Busia said the clients’ are short-changed by the middlemen who approach to assist thereby giving them fake documents including drivers licence.

The Chief Executive said the organisation has seen a lot of reforms including the turn around time of doing business where client’s access service within 30 minutes at the prestige centre, two weeks at the premium centres and four weeks for those who opt for regular services for driver’s licence.

He said the Authority would continue to introduce cutting-edge technology and innovation to transform the value chain of its activities with the aim of achieving customer satisfaction.

He said the new DVLA, seeks to put the customer first in the scheme of its operations by ensuring that they are treated with respect and ensure that they receive the services within the shortest possible time urging the staff to be customer-centric.

That, Mr Busia said, is the best way to build, promote and sustain a positive image of the Authority.

He stated that the Authority is determined to maintain best practices for licensing drivers and vehicle to make the roads safe for users.

He urged the staff to uphold integrity, professionalism, excellence and reliability in their work as the Authority is poised to leverage on its operations to ensure that only vehicles in good conditions ply the roads.

He also asked them to commit themselves to excellent customer service in line with the Authority’s vision of making customer satisfaction its hallmark.

He entreated drivers to have their eyes tested regularly to know the state of their vision.

The Board Chairman, Mr Frank Davies commended the workers for their commitment to work which has given the public a good image of the Authority.


He cautioned staff who aid middlemen, popularly called 'goro boys', to avoid the practice saying they would be dealt with when they are caught.

Such act, Mr Davies said, is not only an affront to the Authority but a drain to the state as it deprives it of the needed revenue for national developmental.

The managers assured the Board of their determination to improve operations at DVLA.