The Public Utilities Regulatory Commission (PURC) has outlined processes to compensate consumers who were affected by the Electricity Company of Ghana (ECG) prepaid purchasing difficulties. 

The compensation is expected to commence on Monday, October 24 and Friday, October 28.

Affected customers can visit the district offices of the ECG or the regional offices of the PURC to begin the compensation process.

Costumers can also visit the websites of both the PURC and the ECG to “complete and submit forms for consideration for compensation”, the statement added.

The power distribution company had earlier complained about PURC’s order to pay compensation to customers who were affected by the challenge metering system.

The Managing Director of the ECG, Samuel Dubik Mahama said its regulator acted unfairly with what he described as an “unfortunate” order.

However, per the latest release by the Commission, the management have been engaged on same.