Audio By Carbonatix
Scores of Norwegians thought they had become millionaires after receiving a notification from the state-owned gambling company saying they had won eye-watering sums - until it turned out it was a mistake.
"Several thousand" people who won prizes in the Eurojackpot were notified of incorrect amounts on Friday, Norsk Tipping said. The company declined to confirm the exact number of those impacted to the BBC.
Norsk Tipping CEO Tonje Sagstuen apologised and resigned a day later.
An error in the conversion from Eurocents to Norwegian kroner caused the prize amounts to be "excessively high", the company said. The amount was multiplied by 100, instead of being divided by 100, local media reported.
Norsk Tipping receives the prize amounts from Germany in euros, and then converts them to Norwegian kroner.
The correct amounts were updated on Saturday evening. No incorrect pay-outs were made, the gambling company said.
"I am terribly sorry that we have disappointed so many, and I understand that people are angry with us," Ms Sagstuen said in a statement, adding that "criticism is justified" given the "breach of trust".
She said she had received several messages from people who were planning to go on holiday, renovate their homes or buy an apartment.
"To them I can only say: Sorry! But I understand that it is a small consolation," she said.
One woman, in the middle of a renovation project, told Norwegian Broadcasting Corporation (NRK) she received a notification that she had won 1.2 million kroner ($119,000: £87,000), but instead received only a fraction of that sum.
The Norsk Tipping board met with the Ministry of Culture, which administers the running of the company, for an emergency meeting on Saturday.
After the meeting, Ms Sagstuen stepped down from her role as CEO. She held the position since September 2023 and had worked at Norsk Tipping since 2014.
"Here, things have failed in several places, this is my responsibility," she said.
She said she was "sad" to leave but confident in the "improvement processes" that have been put in place.
Minister of Culture and Equality Lubna Jaffery told NRK that "such mistakes should not happen", especially as Norsk Tipping has the exclusive right to deliver gaming services in the country.
"We expect the board to work actively to improve the control routines," she said.
This is not the first time Norsk Tipping has found itself under criticism.
The company said that "several serious errors have been uncovered" in recent months and it had "experienced a number of technical problems in the past year".
It acknowledged it had been "heavily criticised" by the regulator and its customers, and the criticism "was justified".
Latest Stories
-
Opanin Joseph Kofi Nti
2 hours -
Flights cancelled and new travel warnings issued after Iran strikes
2 hours -
Helicopter crash: Children’s support fund surpasses GH¢10.15m
3 hours -
MobileMoney Ltd breaks silence on viral TikTok fraud claim, urges public to dial 419
4 hours -
Blind refugee found dead in New York after being released by immigration authorities
4 hours -
Stanbic Bank Ghana leads $205m financing for Engineers & Planners
4 hours -
MobileMoney Ltd responds to viral TikTok video by Healwithdiana, advises customers to report fraud on 419
4 hours -
Mobile Money Ltd’s Paapa Osei recognised in Legal 500 GC Powerlist: Ghana 2026
5 hours -
Flights in and out of Middle East cancelled and diverted after Iran strikes
5 hours -
Dr Maxwell Boakye to build 50-bed children’s ward at Samartex Hospital in honour of late mother
5 hours -
One killed and 11 injured at Dubai and Abu Dhabi airports as Iran strikes region
5 hours -
Former MCE, 8 others remain in custody over alleged land fraud in Kumasi
5 hours -
Black Queens players stranded in UAE over Israel-Iran conflict
6 hours -
James Owusu declares bid for NPP–USA chairman, pledges renewal and unity
6 hours -
Trump threatens strong force if Iran continues to retaliate
7 hours
