Ghana Link Network Services Ltd, operators of the Integrated Customs Management System (ICUMS), extends its deep appreciation to all stakeholders for their unwavering commitment, patience, and support as it strengthens Ghana’s trade facilitation infrastructure.

The company says it has over the past weeks, noted and fully acknowledged concerns regarding intermittent downtimes on the ICUMS platform.

“As a company dedicated to excellence, we assure all stakeholders that these issues have received the highest priority and are being addressed decisively”, it said in a statement.

“Working hand-in-hand with key stakeholders, our technical teams have identified the root causes of the challenges. In response, a major upgrade of the ICUMS infrastructure is currently underway. This upgrade is specifically designed to expand the system’s capacity and resilience to handle the exponential surge in data traffic that comes with Ghana’s growing trade volumes”, it assured.

Furthermore, Ghana Link said it is collaborating closely with Internet Service Providers to guarantee a more reliable and stable internet backbone for the ICUMS platform. This joint effort will ensure that all users experience smoother, faster, and uninterrupted service.

“All things being equal, we anticipate that the comprehensive improvements being executed around the clock will be completed by the end of the 3rd quarter of 2025. Once finalised, they will significantly enhance performance and eliminate the recurring issues experienced by stakeholders”.

“We humbly appeal to our cherished stakeholders, importers, exporters, freight forwarders, shipping lines, and all partners in Ghana’s trade ecosystem to continue to bear with us during this crucial period. Your confidence in ICUMS has been the bedrock of its success, and with these upgrades, we are confident that the system will deliver a solid, stable and fast user experience with reliability, efficiency, and transparency”.

Ghana Link assured that it remains fully committed to providing a world-class trade facilitation system that empowers businesses, strengthens government revenue, and supports the growth of Ghana’s economy.