
Audio By Carbonatix
Vodafone Ghana said it invested GHC150 million last year to improve its network and provide better services to both individual and corporate customers.Director of Vodafone Business Solution, Derek Appiah told Adom News the investment is worth it because it has enabled Vodafone to provide relevant solutions to about 2,000 large scale corporate customers and about 10,000 small and medium-scale enterprises (SMEs).He was speaking to Adom News on the fringes of a forum the company held for more than 100 IT Managers of its corporate clients, which included government institution, oil and gas industry players, financial and banking sector organizations and some SMEs.The forums was to take feedback from the IT managers after one year of introducing them to some solutions from Vodafone, and also to introduce them to new solutions based on feedback received from them in the course of the year.
Derek Appiah said beyond investing GHC150 million to improve network quality and provide various business solutions such as the post-prepaid network, wireless office, wide area network among others, Vodafone also employed quality staff to take care of challenges the corporate customers face as a when.He said feedback indicated the solutions sat well with the customers but they wanted dedicated lines that they can reach for specific business solution challenges “so what we have done this year is not establish a business help desk with number 080010000 dedicated to handling problems from corporate customers.”The Vodafone Business Solutions boss said the company’s drive this year was directed at improving customer experience, adding that Vodafone was confident it had enough technical and human systems in place to be a leader in giving great customer experience in the area of business solutions.
“We have provided our banking customers, for instance, with a solution where their customers can have access to their money anywhere across country just by bank officials communicating on phone to close transactions,” he said.The participants at the forum were also given firsthand experience of some of the new solutions, products and services Vodafone is bringing to the market this year.
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Tags:
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Latest Stories
-
NRSA boss defends planned closure of garages involved in illegal left-to-right steering conversions
4 minutes -
Invite more investors to explore Ghana’s oil and gas potentials – PIAC to gov’t
13 minutes -
Ghana, Egypt move to deepen cooperation in border security, counter-terrorism, cybersecurity
22 minutes -
Guggisberg Fiagbenu enters race for Central Tongu NPP Chairmanship in Volta region
36 minutes -
Today’s Front pages: Thursday, April 9, 2026
1 hour -
“Black Stars have what it takes to win the World Cup” – Sports Minister Kofi Adams
1 hour -
Bank of Ghana Governor to perform official tee-off at 3i Africa Invitational Tournament
2 hours -
Chamber of Bulk Oil Distributors urges caution amidst Special Prosecutor’s petroleum probe
2 hours -
NDC elections: Nat Tetteh eyes Eastern Regional Deputy Secretary position
2 hours -
Ablakwa highlights Ghana-France cooperation, praises Macron on reparatory justice
2 hours -
Protect people, not prices – Joe Jackson rejects fuel tax cuts and subsidies
3 hours -
Finance Ministry, BoG clarify false claims about Databank’s bond market specialist status
3 hours -
Lawyer petitions President to halt Terminal 2 refurbishment over value-for-money concerns
3 hours -
Sunyani Market traders urge government action amid surging ginger prices
3 hours -
Maphlix Farms to supply 3,000 tonnes to help bridge tomato deficit
3 hours