The Managing Director of Ecobank Ghana, Abena Osei-Poku, has reaffirmed the bank’s commitment to delivering exceptional service and putting customers at the centre of every decision.

Speaking at Ecobank’s 2025 Festival of Nine Lessons and Carols held in Accra to mark the end of the year, Madam Osei-Poku expressed heartfelt gratitude to staff, partners, and customers of the bank.

“At Ecobank, our guiding principle is to consistently delight our customers by keeping you at the heart of every decision we make,” she said.

The annual event brought together staff, clients, and key partners in a celebration of faith, gratitude, and unity. It also served as a platform to reflect on the year’s successes and challenges, while embracing the festive season.

“We want to make your banking easier and to show you that beyond banking, we care,” Madam Osei-Poku added.

She thanked stakeholders for their continuous trust and partnership.

“On behalf of the Board of Directors, management, and all my colleagues, I extend heartfelt gratitude to every partner, every customer, and every colleague - and to Joy FM for covering this event. We thank you for your trust and support.”

Touching on security and fraud in the banking sector, Head of Marketing at Ecobank Ghana, Regina Ofori, advised customers to remain vigilant to avoid falling prey to fraudulent schemes in the financial ecosystem. 

“Please pay attention to all details. Whenever you receive any email, SMS, or WhatsApp message purporting to come from your bank, and in this case, from Ecobank, please take your time, pause, and think before you act,” she advised.

The call forms part of Ecobank’s ongoing customer education campaign on digital safety. Customers are reminded not to click suspicious links or share personal banking information with unknown sources, as scammers increasingly target digital channels.

Ecobank encourages all clients to verify messages directly through official channels before taking any action.