Audio By Carbonatix
Cybersecurity company CrowdStrike faced its biggest grilling yet over its role in July's mass global IT outage in Congress on Tuesday.
Adam Meyers, a senior executive at the company, appeared before a US congressional committee to answer questions about its faulty software update that disabled millions of PCs on 19 July.
The incident knocked payment services offline, grounded flights and forced some hospitals to cancel appointments and delay operations.
Mr Meyers said the firm was "deeply sorry" for the outage that affected millions of people and is "determined to prevent it from happening again".
CrowdStrike described the outage as the result of a “perfect storm”.
Lawmakers on the House of Representatives cybersecurity subcommittee pressed Mr Meyers on how it occurred in the first place.
"A global IT outage that impacts every sector of the economy is a catastrophe that we would expect to see in a movie," said Mark Green, chairman of the House Homeland Security Committee, in his opening remarks.
The Tennessee representative likened the widespread impact of CrowdStrike’s faulty content update to an attack “we would expect to be carefully executed by a malicious and sophisticated nation-state actor”.
Instead “the largest IT outage in history was due to a mistake”, he said.
Mr Meyers said the company would continue to act on and share "lessons learned" from the incident to make sure it would not happen again.
Among the questions directed at Mr Meyers during the 90-minute hearing were technical queries about whether the company's software should have access to core parts of device operating systems.
But there were also more general questions about artificial intelligence (AI) and its potential impact on cybersecurity.
Congressman Carlos Gimenez asked about the threat of AI writing malicious code.
Mr Meyers said he thought the tech was “not there yet" but added that every day it "gets better".
In response to one representative's line of questioning, Mr Meyers reiterated that AI - which the company leverages to detect threats to systems - was not responsible for pushing the erroneous update that crashed computers around the world.
He said CrowdStrike releases between 10 and 12 configuration updates each day.
Lawmakers on the committee raised concerns about the impact of large-scale cyber events on national security, adding they could also be exploited by bad actors looking to capitalise on confusion or panic.
But all in all, Mr Meyers did not face quite the level of scrutiny that other high-level technology executives have when called to testify in Congress over apparent failings.
Congressman Eric Swalwell said the committee had not gathered to “malign” the firm, while Mr Green said Mr Meyers showed an "impressive" degree of humility.
Instead there was an emphasis on working together with the committee and government to prevent the possibility of any such further incidents in future.
The company still faces a number of lawsuits from people and businesses that were caught up in July's mass outage.
Some of the people affected told BBC News it "totally ruined" their holidays, or caused them to lose out on business.
The firm has been sued by its own shareholders, as well as by Delta Airlines passengers left stranded by thousands of flight cancellations.
Delta said it lost $500m (£374m) due to CrowdStrike's "negligence".
Latest Stories
-
Sir David Adjaye breaks silence on vision behind Ghana’s National Cathedral
5 minutes -
Beyond the Party T-Shirt
1 hour -
IGP promotes five police officers over Kwafokrom GOIL robbery arrest
1 hour -
Tragedy at Senchi: Two crushed to death as tipper truck somersaults near market
2 hours -
Government to unveil “The New Economy” Programme in 2027 Budget
2 hours -
GIZ, Zoomlion and Blue Skies launch InnoWaste Project to create jobs and tackle plastic waste in Ghana
2 hours -
‘The emotional journey is difficult, but you don’t stop’ – Antoine Semenyo’s mother on diaspora struggle
2 hours -
‘Football in Ghana is about blood and legacy’ – Antoine Semenyo’s mother urges diaspora parents
2 hours -
QNET, Manchester City bring world-class football coaching to Ghana’s young talent
2 hours -
Emma Ankrah: Between quiet questions and the will to continue
2 hours -
Ghana’s economy shows strong recovery after “inherited crisis” – Ato Forson tells Parliament
2 hours -
No further IMF financial bailout will be required in the foreseeable future – Finance Minister
2 hours -
Learning from Ukraine, Hezbollah is now using fibre-optic drones to hit Israel
2 hours -
Teenager arrested at Senya Beraku for alleged defilement of 15-year-old girl
2 hours -
Ghana has moved from IMF ‘supplicant’ to partner – Ato Forson declares as economy surges past $100 Billion
2 hours