Audio By Carbonatix
Delta Airlines has expressed frustration with CrowdStrike in a new letter on Thursday, as the two companies continue to trade jabs after last month's global network failure.
The US-based carrier accused the cybersecurity company of "negligence", saying it was forced to cancel thousands of flights and had lost at least $500m (ÂŁ392m) as a result.
CrowdStrike had denied it was solely responsible for Delta's flight disruptions, which it said continued after other carriers came back online.
Delta has since been hit by a class-action lawsuit filed on behalf of affected passengers.
The global glitch originated from CrowdStrike on 19 July, after it had sent out a corrupted software update to customers.
Microsoft estimated it disabled 8.5 million Windows devices around the world.
Delta Airlines’ services were affected for days after, even as other airlines appeared to have recovered. It cancelled around 7,000 flights over five days until 24 July and is now being investigated by the US Department of Transportation over the disruptions.
The airline has since blamed CrowdStrike and Microsoft for the disruptions, and has threatened legal action. Both firms have rejected the claim that they were responsible.
Delta's CEO Ed Bastian wrote in a filing with the US Securities and Exchange Commission on Thursday that what happened was "unacceptable".
"Our customers and employees deserve better," Mr Bastian wrote, adding that the technology meltdown affected 1.3 million of Delta's customers.
CrowdStrike said on Sunday that it would defend itself "aggressively" should Delta take legal action against it.
Microsoft also said it would fight back, and added that its preliminary review shows Delta, unlike its competitors, was operating with an outdated IT infrastructure.
In response, David Boies, a lawyer for Delta, wrote in a letter to CrowdStrike on Thursday that "there is no basis - none - to suggest that Delta was in any way responsible for the faulty software that crashed systems around the world".
He added that Delta Airlines had invested billions of dollars in its technology, and said it struggled to restore operations because it relied on Microsoft and CrowdStrike.
CrowdStrike accused Delta of pushing "a misleading narrative".
A lawsuit has also been filed against Delta on behalf of passengers whose flights were cancelled.
The legal action stated that "no other US airline had cancelled one-tenth as many flights".
It also claimed that Delta failed to properly compensate passengers and that it had asked them to sign waivers releasing Delta of all legal claims.
Many airlines rely on Microsoft's Office365 for scheduling. The CrowdStrike failure crashed those systems, meaning firms had to use manual scheduling.
CrowdStrike has since been sued by its shareholders, who accused the company of making "false and misleading" statements about its software testing. CrowdStrike has denied the allegations.
Latest Stories
-
Council of State meets teacher unions over strike today
5 minutes -
Ntim Fordjour appeals to Mahama to abandon regulation restricting preaching in buses
12 minutes -
Volta youth farmers commend Agric Minister, appeal for markets for cassava growers
18 minutes -
Mahama commissions expanded production line at Nestlé Ghana Ltd
23 minutes -
Chief of Staff urges journalists to uphold accuracy, fairness
28 minutes -
Mahama pays a working visit to Three Dreamer Manufacturing
33 minutes -
Shell, Chevron sign exploration MoU as Petrobras eyes Ghana’s oil blocks
37 minutes -
Mahama urges Ghanaian businesses to build beyond founders
38 minutes -
Mahama congratulates Kasapreko PLC on successful GSE listing
43 minutes -
55 aspirants cleared to contest NDC executive positions in Lambussie
49 minutes -
Ghana moves to regulate growing electric vehicle charging sector
55 minutes -
Bolster southern borders against cross-border crime, violent extremism – NCCE
1 hour -
Madina NDC Poll: Sidii Abubakar camp rejects Musah Dankwah’s figures
1 hour -
Jubilee, ENI partners announce $3.5bn investments in Ghana’s oil sector
1 hour -
Poverty must not decide who lives – Ga Mantse
1 hour