MobileMoney Ltd says it may pursue legal action following a viral TikTok video alleging a Mobile Money fraud incident, insisting its internal investigations tell a different story.

In a press release dated February 28, 2026, the company responded to a video circulated by the handle “HealwithDiana | Nervous System” concerning an alleged fraud involving the content creator’s mother.

“MobileMoney LTD has taken note of a viral video circulating on TikTok by the handle ‘HealwithDiana | Nervous System’ regarding an alleged Mobile Money (MoMo) fraud incident. We appreciate the concerns raised and wish to provide clarification based on the findings of our internal investigations.”

According to the company, its probe found that the affected customer shared sensitive security details with a suspected fraudster before the unauthorised transactions occurred.

“Our investigations reveal that prior to the fraudulent transactions, the affected customer (the mother of the content creator) engaged in a phone call with an individual later identified as the fraudster.”

It said critical security credentials were disclosed during that call.

“The customer revealed sensitive security details, such as the MoMo App Registration OTP, MoMo PIN, and Login OTP, during this interaction.”

MobileMoney LTD explained that the shared information enabled the fraudster to access the wallet.

“These credentials enabled the fraudster to register the customer’s wallet on another device and execute unauthorised transactions.”

The company reiterated that it does not request customers’ confidential details.

“MobileMoney LTD will never request a customer’s OTP, MoMo PIN, or any personal security code under any circumstance.”

It added that security notifications consistently warn customers against sharing such information.

“Every security notification sent to customers includes a clear warning not to share these codes with anyone.”

The firm said it has taken immediate steps against the number linked to the incident.

“Following the incident, the number used to contact the customer has been blocked and blacklisted on the MoMo platform and suspended from voice services.”

It added that collaboration with authorities is ongoing.

“We continue to collaborate with relevant partners and law enforcement authorities as part of the ongoing review.”

While urging users to exercise vigilance, the company directed customers to official reporting channels.

“We strongly urge customers to remain vigilant and avoid sharing personal security credentials with any third party. Fraud-related concerns should be reported immediately through the MTN 419 Helpline.”

MobileMoney LTD also signalled possible legal consequences over what it considers misinformation.

“At MobileMoney LTD, we remain committed to transparency, customer protection, and factual public discourse.”

“While we respect the right of individuals to share their experiences, we also believe that public commentary on financial services should be guided by verified facts to avoid unintended misinformation.”

“The Company may take legal action or other measures it deems appropriate to safeguard its reputation and service integrity.”

The company reaffirmed its commitment to platform security and customer education, stating that it remains focused on delivering a secure and dependable digital financial service backed by robust systems and continuous awareness initiatives.