Some customers of the of the Agona Swedru branch of the Agricultural Development Bank (ADB) have appealed to the relevant authorities of the bank to end the difficulties they endure in accessing their funds.
A large number of customers, mainly public and civil servants, who made the appeal at Agona Swedru, said for the past three months, they had found it extremely difficult to access their salaries at the end of every month, which bank authorities persistently blame on network failure.
The customers said in most cases they had to spend the whole day before their monies were cashed, a situation which has affected their productivity at work.
When the GNA got to the bank, at about 1500 hours, on Friday, there was a large number of customers in front of the bank waiting for the network to be restored between the headquarters and the local branch.
Mr. Fred Addae, District Coordinating Director for Gomoa East, told the GNA that he arrived at the banking hall at exactly 0800 hours to cash his salary but had to wait till after 1500 hours before the bank officials told him that the network had not been restored.
Madam Efuah Adgyeiwaah, 72, whose daughter has been remitting her monthly through the bank, said she got to the bank at 0930 hours and waited till about 1530 before she received the money.
A source at the bank, who did not want to be identified, told GNA that the bank was going through difficulties but did not elaborate.
It, however, said the bank was finding it difficult to obtain GHC10 notes from Bank of Ghana to feed the Automated Teller Machine (ATM) so it was only relying on the savings from its customers for that purpose.
The receipt from the savings, the source said, was insufficient and could not operate the machine efficiently.
The source confirmed the network failure issue and said it had created tension and anxiety among customers, especially, teachers and health workers in the Agona West Municipality.
Mr Stephen Adgyei, acting manager of the branch, told the GNA that he was not authorised to talk to the media, explaining that it was the Public Relations Officer at the headquarters that could speak to the media but he was on leave.