The Electricity Company of Ghana (ECG) has assured customers and stakeholders that its metering and billing systems meet strict national and international standards, following recent concerns raised by some prepaid customers.

Responding to a press release issued by the Electricity Company of Ghana, Dr Charles Nii Ayiku Ayiku, General Manager for External Communications, confirmed that all electricity meters deployed across the country went through rigorous testing and calibration processes before installation.

He explained that ECG’s quality assurance regime conformed to approved national and international standards, stressing that the company operated a state-of-the-art metering laboratory comparable to leading facilities worldwide.

Dr Ayiku also disclosed that every meter was independently tested and certified by the Ghana Standards Authority (GSA) prior to installation to ensure compliance with established technical requirements.

While maintaining confidence in the accuracy and reliability of ECG’s meters, he acknowledged that some customers may have legitimate concerns regarding billing.

He said the company had begun investigating all reported cases in line with a directive from the Minister for Energy and Green Transition.

As part of efforts to enhance transparency and public confidence, ECG has formally requested the Ghana Standards Authority (GSA) to independently and randomly select meters for testing both in the laboratory and in the field.

The outcome of the independent assessment, he noted, would form part of a report to be submitted to the Minister.

ECG reiterated its commitment to accountable and responsive service delivery and appealed to customers to continue cooperating with the company as investigations proceed.