Enterprise Insurance Limited has announced that it paid more than ₵280 million in claims to policyholders in 2025, reinforcing its position as one of Ghana’s leading and most trusted insurance providers.

The company says the payments supported thousands of individuals, families, and businesses recovering from unexpected losses and reflect its continued commitment to prompt and reliable claims settlement.

“In insurance, trust is not built through promises—it is built through payments made when customers need support the most,” the company noted.

According to Enterprise Insurance, its strong claims-paying ability is backed by an AAA credit rating from GCR Ratings, one of Africa’s leading credit rating agencies. The rating reflects strong financial stability and the ability to meet obligations even under challenging economic conditions.

The insurer also highlighted improvements in its claims processing systems over the past year, particularly efforts aimed at reducing delays and improving transparency for customers.

A key initiative is its Same Day Motor Claims Service, introduced in 2018, which allows customers with minor motor claims to receive payments on the same day after inspections and documentation are completed. The company says more than 32,000 customers have benefited from the initiative since its introduction, with over ₵30 million paid out under the scheme.

In 2025 alone, Enterprise Insurance reported that nearly 7,300 individual customers received approximately ₵68 million in claims, while over 6,000 businesses were paid about ₵236 million. The company said these payouts helped households recover from disruptions and enabled businesses to resume operations after setbacks.

To further improve customer experience, the insurer also introduced ClaimXpress, a digital platform that allows customers to track the status of their claims in real time. The company says the innovation has improved communication and reduced uncertainty during the claims process.

Enterprise Insurance, which traces its origins to 1924 in the then Gold Coast, said it continues to evolve with a focus on innovation, financial discipline, and customer service.

The company reaffirmed its commitment to maintaining prompt claims payment and strengthening customer trust as it navigates an evolving insurance landscape in Ghana.

“As we continue to provide our customers with ‘The Advantage,’ we remain committed to reliable protection, prompt claims settlement, and exceptional service delivery,” the company stated.