Robert Klah, the Head of Public Events and Communications at Charterhouse Ghana, has addressed complaints from musicians about the Telecel Ghana Music Awards (TGMAs) nomination process.

Speaking with Andy Dosty in an interview on Daybreak Hitz, Robert Klah indicated that a lot of people in the music industry, criticise activities of the scheme because they lack the understanding of how it works.

"So, in some of my engagements, what I discover is that some pundits ask questions with the focus of trying to let me know that we are wrong. They are not interested in asking questions for answers. Some of them complain rather than trying to understand how the scheme operates," he said.

He further emphasised that some individuals are not genuinely interested in learning, a reason they make uninformed comments about TGMA.

"Some are quick to respond; they just ask questions and then, as soon as I give a response, they just say what's on their mind. So, basically, you are not learning. Instead of learning, you're just projecting what you don't know, thinking that it is the actual information," he said.

That notwithstanding Robert Klah believes the organisers of TGMA need to keep on giving more education on how the scheme operates so that newer artistes and those who lack information will be able to keep abreast of the rules.

"So, I think it's a general problem, and what we need to do is to consistently train or educate people. So, for as long as these new folks come into the space, they need a certain amount of education to go," he explained.

He therefore mentioned Charterhouse's commitment to empowering people with the necessary knowledge.

"So, the education really never stops. And so, it is really our responsibility to find ways and means to mitigate the level of ignorance within the space and empower people more to be able to appreciate how the scheme works," he added.

Already, apart from providing information on their website and social media handles, the organisers of the Telecel Ghana Music Awards also holds annual music summits and stakeholders engagement to educate people in the music ecosystem on various topics as well as explain their rules and processes to them.