Robert Klah, Head of Public Events and Communications at Charterhouse Productions Ltd, has addressed issues regarding challenges some people faced with ticketing during the 26th Telecel Ghana Music Awards.

Ghanaian content creator Felicia Osei took to social media to complain that she could not have access to the auditorium because she was told at the check point that her ticket had already been used.

When asked if they had received similar complaints, Robert Klah said "when we did our post-mortem session, we got that kind of information. That's why I'm giving you the various scenarios, because that's what, you know, there were people who came and they are giving out their tickets."

Speaking to DJ Slim in an interview on Daybreak Hitz, Robert said that whenever a ticket comes in, and it is is scanned, there's a face that's captured next to it. So any other person coming and using that same ticket, would definitely not be allowed into the venue.

Robert Klah concluded by apologising to Felicia Osei for the bad experience she went through and promised the organisers would have a meeting with their vendors to know what exactly may have gone wrong.

"So, sorry to her for whatever embarrassment she may have faced, but it's one of three things. And for us, there is a need for us to be able to investigate, to understand what it is, so that we are clean and clear on how to go forward without having an issue. So, apologies to her if she felt any embarrassment, but these are the realities on ground that it could also be any of the three things that I've mentioned,” he stated.

The company is committed to investigating the matter and improving their processes to prevent similar issues in the future.