With its commitment to forefront technology and develop solutions to serve customers better, Tigo Ghana has upgraded its channels to provide customers with easy access to all of its communication needs on-the-go.
The Tigo Self-Care app and WhatsApp lines 0277101020 and 0277551000, will allow the growing customer base of the telecom company to access products, services and receive instant feedback on queries.
The app, currently available for Android users can be downloaded from Google Play Store – customers will be able to check their balance, buy airtime and internet packages, access Tigo Cash and report network related issues, anytime anywhere.
Commenting on the new development, Tigo’s Director of Customer Operations, Stephen Essien said: “As a digital lifestyle company, we believe in empowering the customer, whilst delivering a faster and richer service experience.”
“Being aware of the change in consumer trends, we will continue to improve our value proposition for our customers,” he added.
With increasing usage of smartphones in the country, he explained that the continual introduction of new channels would enhance service, by giving customers more options and increased convenience to undergo real time management of their Tigo mobile account.
He highlighted that the Tigo Self-Care application was introduced in 2013, and has been enhanced for easy navigation and usage on smartphones and tablets.
He concluded that the company will continue to expand its customer retail outlet footprints and invest in its employees to provide value to customers. Currently, Tigo has over 46 customer experience shop across the country.